The Colonnade Hotel Back Bay

Great location, good access to transportation, good value for money. Would use it again. Staff were friendly but very slow respond to a broken cupboard door and two lights not working.

The reception at a 4:30 check/ in was not warm. And I was told that they would be charging my credit card at check- in $300 for incidentals and if I didn’t charge anything they would credit my account in 7 days after check-out. Since the restaurant was closed for remodeling and there wasn’t a mini bar in my room I didn’t see why I would be be charging anything. So they got a $309 loan for 10 days since my visit was for three nights. I have never experienced this before. Also the thermostat in the room was very inconsistent and loud. It was either too hot or too cold and I ended up with a cold on the last night. The location is good for what I needed and the room was clean but I didn’t get a good nights sleep because of the thermostat and I’m not happy about being charged upfront $300 The location is good for what I needed and the room was clean but I didn’t get a good nights sleep because of the thermostat and I’m not happy about being charged upfront $300.

Excellent location, excellent service. Comfortable room.

Very disappointing. Would not go back

The Colonnade was an OK hotel, though I didn't find it all that special. The room was okay. However, some small touches that I expect in a 4-star hotel were missing. There were no glasses or ice bucket in the room, and the ones in the bathroom were plastic. Plus housekeeping took them the first day but didn't replace them. The location was convenient as my family lives on the street behind it and it's near restaurants, shopping, etc. The hotel sent several pre-arrival emails that were a nice touch and answered my questions promptly.