Hotels Casa Maya

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Beach
Down duvets, free WiFi, bed sheets
Down duvets, free WiFi, bed sheets
Down duvets, free WiFi, bed sheets

Overview of Hotels Casa Maya

Hotels Casa Maya

2.5 star property
No-frills San Marcos La Laguna hotel with 3 restaurants
6 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Restaurant
Map
Barrio 3 61-80 Z-0, San Marcos La Laguna, Sololá Department, 07016
Main amenities
  • Daily housekeeping
  • 3 restaurants
  • Terrace
  • Garden
  • Limited hour front desk
  • Tour/ticket assistance
For families
  • Children stay free
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 119 min drive
  • Guatemala City (GUA-La Aurora Intl.) - 166 min drive

About this property

Hotels Casa Maya

When visiting San Marcos La Laguna, Hotels Casa Maya is a great choice to consider. For a bite to eat, guests can visit Restaurant, one of 3 restaurants, which serves breakfast, lunch and dinner. Other features include a terrace and a garden.

At a glance

Hotel size

  • 9 rooms

Arriving/Leaving

  • Check-in time from 12:30 PM until 8:00 PM
  • Minimum check-in age – 15
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 8:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets stay for free (dogs only)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 8:00 AM–10:30 AM
  • 3 restaurants

Taking the kids

  • Children stay free

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Facilities

  • Garden
  • Terrace

Languages spoken

  • English
  • Spanish

Room amenities

Sleep well

  • Pillow menu
  • Down duvet
  • Bed sheets provided

Freshen up

  • Shower only
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

Restaurant – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Policies

This property only accepts cash.

Also known as

Hotels Casa Maya Hotel
Hotels Casa Maya San Marcos La Laguna
Hotels Casa Maya Hotel San Marcos La Laguna

Frequently asked questions

Overall score and ratings

2.6

3.5/10

Cleanliness

2.5/10

Staff & service

4.0/10

Amenities

2.5/10

Property conditions & facilities

4.0/10

Eco-friendliness

4/10 Fair

Avoid
Problems at check in because hotel staff doesn't have access to hotels.com booking system. Staff asked us to pay again although the stay was paid for online. Owner eventually resolved issue but we got quite an unfriendly reception by staff. No water in shower and room no 7 smelled of mold. Also had an issue at breakfast because reception staff didn't give us any voucher and were nowhere to be found in the morning, restaurant personel wouldn't let us eat without the voucher which created a long discussion in the morning before it could be resolved.
Robert, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never stay here under any circumstance.
I'll start with what this hotel advertised that was fake. No "pillow menu", no down comforter, no breakfast ANY day, no wifi in room, and no English-speaking staff. Woman working at front desk was rude and not informative. Gentleman working front desk was sweet and pleasant to work with. Owner was unprofessional and not aware of his own operating system. First room was cold, toilet clogged on first use, no wifi in room, room had open spaces for mosquitoes to fly in, walls so thin I could hear the words in conversations in above room, shower looked horrific, floor did not feel clean, pillows were flat, no down comforter, and bed was uncomfortable. Second room had many openings for mosquitoes, openings so big that outside light lit up the room, walls so thin I could hear the words in conversations in above room, door did not unlock, I had to climb through windows each time I came back into room, curtain covering window next to bed was very thin and let light in all night, room was not clean, pillows were flat, no down comforter, bed was uncomfortable, and bugs everywhere. Owner banged on my door at night while I was sleeping. Keep in mind im a single woman traveling unaware of who this stranger is. Owner had alcohol on his breath and demanded I pay for my stay. I had to prove to him that I had already paid through the hotels.com app. He was not aware of how the hotels.com worked. I would never stay here again and I will never suggest under any circumstance that anyone else stay
3-night trip
Verified Hotels.com guest review

4/10 Fair

Antoine, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Gabriel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

no respetaron mi reserva pagado
pague con varios meses de anticipación mi estancia y a llegar me dijeron que no tenían mi cuarto eran las 8 de la noche y asi sin mas ni mas me dejaron fuera a pesar de haber pagado con anticipacion, tengan cuidado con este hotel
jorge manuel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Muybuenaubicacion,jardinbonito,buentamañodelahabitacionybaño pesimascamas,sabanas,+++++++6666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666666
3-night trip
Verified Expedia guest review