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Cenote Casa Tortuga Tulum

Photo gallery for Cenote Casa Tortuga Tulum

Ecotours
Outdoor pool
Terrace/patio
Deluxe Double Room - Adults only | Terrace/patio
Deluxe Double Room - Adults only | Blackout curtains, free WiFi, bed sheets

Overview of Cenote Casa Tortuga Tulum

Cenote Casa Tortuga Tulum

3.0 star property
3-star Tulum hotel with outdoor pool

7.8/10 Good

14 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Tour/ticket assistance
For families
  • Children stay free
  • Full-sized fridge/freezer
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Tulum National Park - 7 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Gran Cenote - 13 min drive
  • Tulum Beach - 23 min drive
  • Playa Paraiso - 23 min drive
  • Akumal Beach - 17 min drive
  • Sian Ka'an Biosphere Reserve - 41 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 100 min drive

Restaurants

  • Oscar & Lalo - 17 min walk
  • Casa Cenote - 5 min drive
  • La Fletcha Tulum - 8 min drive
  • Domino's - 8 min drive
  • Starbucks - 8 min drive

About this property

Cenote Casa Tortuga Tulum

Cenote Casa Tortuga Tulum puts you within a 15-minute drive of Tulum Mayan Ruins. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. Other features include a terrace and a garden.

Languages

Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 1:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 20
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 9:00 AM - 5:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20
  • Minimum Spring Break check-in age is 20

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–1:00 PM

Travelling with children

  • Children stay for free (see details)

What to do

  • Ecotours
  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Languages

  • Spanish

Room amenities

Be entertained

  • 60-cm plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Full-sized fridge/freezer

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 250 for adults and MXN 250 for children (approximately)

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Cenote Casa Tortuga Tulum Hotel
Cenote Casa Tortuga Tulum Tulum
Cenote Casa Tortuga Tulum Hotel Tulum

Frequently asked questions

Does Cenote Casa Tortuga Tulum offer free cancellation for a full refund?
Yes, Cenote Casa Tortuga Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cenote Casa Tortuga Tulum?
As of 7 December 2022, prices found for a 1-night stay for 2 adults at Cenote Casa Tortuga Tulum on 9 December 2022 start from €57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cenote Casa Tortuga Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cenote Casa Tortuga Tulum?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at Cenote Casa Tortuga Tulum?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cenote Casa Tortuga Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Cenote Casa Tortuga Tulum?
You can check in from 1:00 PM - midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Cenote Casa Tortuga Tulum and nearby?
On-site recreation at Cenote Casa Tortuga Tulum includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Cenote Casa Tortuga Tulum?
Yes. Nearby restaurants include Casa Cenote (3.8 mi), Chamicos (4.7 mi) and Oscar & Lalo (4.8 mi).
What's the area around Cenote Casa Tortuga Tulum like?
Cenote Casa Tortuga Tulum is a short 1-minute walk from Cenote Manatí and 3 minutes' walk from LabnaHa Ecopark Adventures.

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
Silvia, 1-night trip with friends
Verified Orbitz guest review

8/10 Very good

Read the fine print!
Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Brad A, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
1-night family trip
Verified Expedia guest review

8/10 Very good

Jackielin, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour ..im NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket
1-night romance trip
Verified CheapTickets guest review

8/10 Very good

tay if you like the cenote
We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful. The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
Liping, 2-night family trip
Verified Hotels.com guest review

6/10 Good

-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
2-night romance trip
Verified Orbitz guest review

6/10 Good

Bonito lugar, complicado para dormir.
Increíbles los cenotes y las áreas naturales. Muy bonito. La habitación es cómoda con varias carencias. No funcionó el internet en la habitación y es muy mala la recepción. No se podía ver la TV. El personal no es muy amable y el lugar tiene demasiado polvo. Si deseas cenar tienes que viajar a Tulum. No hay servicio de restaurante después de las 6pm.
Luis, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Barbara, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Otima
andre, 3-night trip
Verified Hotels.com guest review