Econo Lodge Massena Hwy 37

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Iron/ironing board, cots/infant beds, rollaway beds, free WiFi
Iron/ironing board, cots/infant beds, rollaway beds, free WiFi
Iron/ironing board, cots/infant beds, rollaway beds, free WiFi
Iron/ironing board, cots/infant beds, rollaway beds, free WiFi

Overview of Econo Lodge Massena Hwy 37

Econo Lodge Massena Hwy 37

2.0 star property
No-frills hotel in Massena

7.4/10 Good

398 verified Hotels.com guest reviews

Guests rated location

  • Quiet24 positive mentions
  • Easy Parking19 positive mentions
  • Safe15 positive mentions
  • Convenient12 positive mentions

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Air conditioning
  • Refrigerator
The price is €70
Price available on 27/06/2022
Map
15054 State highway 37, Massena, NY, 13662
Main amenities
  • Daily housekeeping
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Microwave
  • Television
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Massena, NY (MSS-Massena Intl.) - 11 min drive
  • Cornwall Station - 28 min drive
  • Airport shuttle (surcharge)

About this property

Econo Lodge Massena Hwy 37

Econo Lodge Massena Hwy 37 offers an airport shuttle (available on request) for USD 7 per person one-way. Guests will have free perks such as WiFi and self-parking. The helpful staff and WiFi get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)

Transfers

  • Airport shuttle from 7:00 AM to 10:00 PM*

Other information

  • Designated smoking areas

Property amenities

Taking the kids

  • Children stay free

Working away

  • Business centre

Services

  • 24-hour front desk

Facilities

  • Terrace

Accessibility

  • In-room accessibility

Languages spoken

  • English
  • Hindi

Room amenities

Be entertained

  • 33-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 7 per person (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Cots/infant beds are available for USD 10.0 per stay
  • Rollaway beds are available for USD 10.0 per stay
  • Airport shuttle for children between the ages of 5 and 12 costs USD 5 (one-way)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of USD 15.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

Policies

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Econo Lodge Massena Hotel
Econo Lodge Massena
Massena Econo Lodge
Econo Massena Hwy 37 Massena
Econo Lodge Massena Hwy 37 Hotel
Econo Lodge Massena Hwy 37 Massena
Econo Lodge Massena Hwy 37 Hotel Massena

Frequently asked questions

Overall score and ratings

7.4

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.1/10

Eco-friendliness

4/10 Fair

The beds look liked they hadn’t been cleaned. Had to have them change bedding because there was body hair on the sheets
Tracy, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Awful
First they hyped their room fee to $205 a night due to a college graduation. Secondly when we got to our room it smelled awful. When we went into the bathroom we found that the toilet had been used and was never flushed! Complained to the front desk and wasn’t offered any portion of a refund. Then the breaker kept tripping in the bathroom so the lights wouldn’t turn on. I will never stay at another Econo Lodge again.
Tina, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Lisa, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Graduation at Clarkson University
Nice play to stay for the graduation at Clarkson University. Would have liked to be a little closer to Potsdam but all the rooms were taken by others. Friends had to stay in Watertown NY
4-night family trip
Verified Hotels.com guest review

2/10 Poor

Worst possible stay ever in all my life
Worst stay I could have had. I had an agreement with the front desk that I’d be paying every night for the nights I stayed, because of how my work schedule was. When I check in that was fine. Well the second night it was ok, but they had a bit of an attitude. The third night they refused to let me stay, after I had paid for the room. They have refused to refund me based on them not getting paid before 11am, when I didn’t check in until 11 that night. They wanted me to pay days ahead of time after I had an agreement with them. There’s no way I’d ever stay here again. Not only was the front desk very rude the rooms stunk, the towels were dirty, and the microwave didn’t work. Told the front desk about the microwave and they didn’t care. Said they’d fix it but never did.
Adam, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I've never felt discrimination in my life until I booked a room for two nights at the Econo lodge in Massena. I booked my stay about a week before with the option to pay at the desk and when it was 3 days before my trip i booked again and payed without realizing that I had already booked it. When I saw the email reminding me of it i called the hotel to cancel the first one a lady named NB answered and was outraged that i wanted to cancel the first booking. She said " am gonna cancel both of them because you people already do this " i asked her what she meant but she wouldn't listen to whatever i had to say and insisted she's gonna cancel my stay there. I had to call Hotels.com and spoke to someone and he was able to get her to keep the reservation that I had already paid for and not charge me a cancelation fee. I will never stay at the Econo lodge in Massena again for their customer service skills are the worst that I've ever come across.
Alhaji, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Ashley, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charlie's
Had an amazing stay at this property and would definitely stay there again.
Charles, 1-night trip
Verified Hotels.com guest review

4/10 Fair

I didn't care for the holes in the wall and heater. Blanket had a big hole in it. Carpet was stained and dirty.
Valerie, 2-night family trip
Verified Expedia guest review

8/10 Very good

My only issue was the website clearly stated breakfast available, upon entering lobby there is a small sign stating that it’s not. When I asked the gentleman behind the counter about the conflict he said “well there’s a sign right there” Other than that the room was perfect, clean and facilities were great
Peter, 1-night family trip
Verified Expedia guest review