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4-star resort with full-service spa, connected to the convention center, near Atlantis Casino
Lovely. Everyone was kind and professional. Good food too
Nov 13, 2019
Rooms are spacious, quiet and comfortable. Staff was incredibly friendly. First-rate…
Aug 20, 2019
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 17 years old are not allowed in the spa.
Late check-out can be arranged for an extra charge (subject to availability, amount varies)
Rollaway beds are available for USD 15 per night
Breakfast costs between USD 3 and USD 25 for adults, and USD 3 and USD 25 for children (approximately)
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests under 17 years old are not allowed in the spa.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Contactless check-out is available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Deposit: USD 100 per accommodation, per stay (for stays between 1 January - 31 December)
Resort fee inclusions:
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Horrible WiFi - caused a security breach
3 night business trip, Feb 25, 2021
Verified Hotels.com guest review
There were several problems getting into our room which required eventually getting security to let us in. We then listened to road noise all night long in conjunction to neighbors conversations that felt like they were in the same room. It was supposed to be a relaxing retreat for my wife's birthday that was neither relaxing or restful.
Ryan, 1 night trip, Feb 23, 2021
Verified Hotels.com guest review
The stay was very good. This hotel is much nicer than any other Reno hotels where we stayed before. I recommend it for couples and families.
Glenn, 1 night trip, Feb 20, 2021
Verified Hotels.com guest review
Everything went smoothly, clean hotel, nice staff. Had a great stay. Also had a massage in the spa and it was the best massage I’ve ever received.
Nicole, 1 night trip, Feb 20, 2021
Verified Hotels.com guest review
I got to my room and did not have the king size as requested. I noticed one of my queen beds had a black Mark on it. While walking around the casino and playing I did not get offered a drink even though 2-3 cocktail waitresses passed me.
1 night family trip, Feb 20, 2021
Verified Hotels.com guest review
Our stay at The Atlantis was somewhat disappointing. When checking in, there was no mention of having to reserve pool time. Although we should have figured, the buffets also required reservations.we couldn’t get time slots for either. If this info was shared during our check in, we could have planned accordingly.
Robert, 2 night trip, Feb 19, 2021
Verified Hotels.com guest review
I was first given my first room which smelled terrible. I waited for about 2 hour turned on AC then noticed no difference. I called front desk they said they would bring a machine to clear the air.so I couldnt be there for another hour inside room. I came back still smelled . Called front desk and then they gave me Another room. The customer service representative for checkin was very nice. It was just the room the problem. Ans it was non-smoking.
1 night family trip, Feb 18, 2021
Verified Hotels.com guest review
It was excellent and everything was really good
Fapiano, 1 night trip, Feb 17, 2021
Verified Hotels.com guest review
Paid for a Luxury tower room, upon attempting to check-in; was told room wsd not ready but, a standard room was? Opted to wait for room in which I actually paid upgrade for. After waiting 1.5 hrs, i was given a 6th floor room: whivh had No view, was dusty and floor in need of attention, and evey 2 hrd this loud roar from the wsll it seemed would rattle us off the bed??..No rest that night!!!..complained to front desk and was told because I booked through Hotels.com, the only thing they could do to accommodate me is to refund the resort fee and assign a new room. Last time I'll be staying at the Atlantis thats for sure.....
PATRICIA, 2 night family trip, Feb 16, 2021
Verified Hotels.com guest review
Our room was pretty dirty. Starting with the restroom. There was trash on the floor, hair in the shower as well as on the bed covers and bathroom towels. Kinda disappointed, being that we always stay at atlantis. Whoever cleaned it did a terrible job. I want my money back. 😏
Jessica, 1 night trip, Feb 12, 2021
Verified Hotels.com guest review
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