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Palace Alexander Jena

Photo gallery for Palace Alexander Jena

Select Comfort beds, individually furnished, desk, blackout curtains
Terrace/patio
Deluxe Double Room, 1 King Bed, Pool View | View from room
Deluxe Double Room, 1 King Bed, Pool View | View from room
Deluxe Double Room, 1 King Bed | View from room

Overview of Palace Alexander Jena

Palace Alexander Jena

2.5 star property
Annakhil hotel with golf course and spa

1 verified Hotels.com guest review

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
KM 6, Dar Tounsi, Villa Aarini, Marrakech, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free airport pick-up
  • Fitness centre
  • Free use of bicycles
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
For families
  • In-room childcare (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Blackout curtains

Room options

About this area

What's nearby

  • In Annakhil
  • Majorelle Gardens - 21 min drive
  • Avenue Mohamed VI - 23 min drive
  • Jemaa el-Fnaa - 32 min drive

Getting around

  • Marrakech (RAK-Menara) - 31 min drive
  • Marrakech Central Station - 22 min drive
  • Sidi Bou Othmane Station - 27 min drive
  • Free airport pickup

Restaurants

  • Snack El Bahja - 10 min drive
  • Oasis Café Tafernaout - 11 min drive
  • Al Baraka - 6 min drive
  • Coffee Bar Riu Tikida Palmeraie - 6 min drive
  • Bruschetta - 11 min drive
Map

About this property

Palace Alexander Jena

Palace Alexander Jena features free airport pick-up service (available 24 hours), a golf course and a casino. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights include an indoor pool, an outdoor pool and a bar/lounge.

Languages

Arabic, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 5 rooms

Arriving/Leaving

  • Check-in time from noon until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 8:00 AM - midnight
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • Free secured, covered on-site valet parking

Transfers

  • Free airport pickup on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free self-service breakfast each morning
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Sports book

Working away

  • 24-hour business centre
  • 80 meeting rooms
  • Conference centre (861 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Free bike hire
  • Golf cart on-site

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 18 holes of golf
  • An outdoor pool
  • An indoor pool
  • Casino
  • Full-service spa
  • 2 casino gaming tables
  • 10 casino slot machines
  • 5 casino VIP rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)

Languages

  • Arabic
  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 48-cm TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating

Sleep well

  • Blackout curtains
  • Selected Comfort mattress
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • 15 bathrooms
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include hot stone massages. The spa is equipped with a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.0 per person, per night

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 40.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from March to November
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Riad Alexander
PALACE ALEXANDER JENA Hotel
PALACE ALEXANDER JENA Marrakech
HOTEL ALEXANDER PALAIS JENA MARRAKECH
PALACE ALEXANDER JENA Hotel Marrakech

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Palace Alexander Jena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palace Alexander Jena?
Yes, there's an indoor pool and an outdoor pool.
Is parking offered on site at Palace Alexander Jena?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Palace Alexander Jena?
Yes, a free shuttle from the airport is available.
What are the check-in and check-out times at Palace Alexander Jena?
You can check in from noon - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Palace Alexander Jena?
Yes, the 6458 square-foot casino features 10 slot machines and 2 gaming tables. Bookmaker is offered.
What is there to do at Palace Alexander Jena and nearby?
Have fun with on-site activities such as cycling and hiking, and practise your swing on the golf course. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Palace Alexander Jena also has a casino and a seasonal outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Palace Alexander Jena?
Yes, there's an on-site restaurant.

Reviews

2.0

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

Reviews

2/10 Poor

ITS A FRAUD! the Riad doesn’t excist- when we arrived at the airport they send me an WhatsApp with a nonsens story and that they could not have us .. and that they said we had to go to another Riad and instead of the pick up service etc they let me take a cab to a different Riad that totally had not the facilities I booked for . I booked a different hotel because of that and made double costs ., later I went to the place where the Riad is supposed to be (pin on the map on Expedia) and there is no Riad at that place So never book this place!! I complained at Expedia and asked my money back but still not sure in getting it back
5-night family trip
Verified Expedia guest review