Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

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Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
Terrace/patio

Overview of Palacio de los Duques Gran Meliá - The Leading Hotels of the World

UNESCO Sustainable Travel Pledge

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5.0 star property
Luxury hotel with 3 restaurants, near Plaza de Espana - Princesa

9.6/10 Exceptional

435 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €380
Price available on 24/07/2022
Map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Steam room
  • Valet parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Madrid Centro
  • Plaza de Oriente - 4 min walk
  • Gran Via Street - 4 min walk
  • Lope de Vega Theatre - 4 min walk
  • Royal Palace of Madrid - 5 min walk
  • Teatro Coliseum - 6 min walk
  • Puerta del Sol - 8 min walk
  • Almudena Cathedral - 9 min walk
  • Plaza Mayor - 9 min walk
  • Temple of Debod - 12 min walk
  • Plaza de Santa Ana - 14 min walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) - 30 min drive
  • Calanas Station - 6 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 24 min walk
  • Opera Station - 3 min walk
  • Santo Domingo Station - 4 min walk
  • Callao Station - 4 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Palacio de los Duques Gran Meliá - The Leading Hotels of the World features a rooftop terrace and puts you within a five-minute walk of Gran Via Street. Guests can visit the spa to be pampered with Thai massages, body wraps or facials, and Dos Cielos Madrid, one of 3 restaurants, serves local cuisine. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a health club. Fellow travellers say great things about the helpful staff and breakfast. The property is only a short walk to public transportation: Opera Station is 3 minutes and Santo Domingo Station is 4 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (EUR 35 per day)
  • Electric vehicle charging point on site
  • Off-site parking nearby (EUR 35 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Babysitting (surcharge)

What to do

  • Bike rentals nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1851
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fireplace in lobby
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path to lift

Languages spoken

  • Arabic
  • Croatian
  • English
  • French
  • German
  • Italian
  • Norwegian
  • Portuguese
  • Russian
  • Spanish
  • Swedish

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling
  • LED light bulbs

Special features

Spa

Thai Room has 3 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

Dining

Dos Cielos Madrid – This restaurant specialises in local cuisine.
Corona Royal Gallery – This restaurant specialises in local cuisine. Guests can enjoy drinks at the bar.
Tea Corner – On-site café.
Montmartre Restaurant – This restaurant specialises in regional cuisine.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 35 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs EUR 35 per day
  • Parking is available nearby and costs EUR 35 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

Also known as

Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Gran Meliá Palacio los Duques-Leading Hotels World Hotel Madrid
Gran Meliá Palacio los Duques-Leading Hotels World Hotel
Gran Meliá Palacio los Duques-Leading Hotels World Madrid
Gran Meliá Palacio los Duques-Leading Hotels World
Palacio de los Duques Gran Meliá
Gran Melia Palacio de los Duques Leading Hotels of the World
Gran Meliá Palacio de los Duques Leading Hotels of the World
Palacio de los Duques Gran Meliá The Leading Hotels of the World

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Albert, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stunning centrally located hotel
This hotel is beautifully located very near the palace and the center of Madrid. The staff is wonderful, pleas, and endlessly helpful. The rooms are large, beautifully and tastefully appointed. There is a nice pool on the roof. The restaurant is excellent and the garden is a pleasant place to eat. Will definitely return and tell my friends
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel and outstanding service. Everyone was willing and happy to help.
3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amanda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Check in staff were fantastic. Valets, doormen and concierges were friendly, helpful and professional. Atmosphere is unmatched. You feel like you're in a unique, beautiful place. Bar/lounge service was terrific. And the fragrance when you enter the main entrance of the hotel is a great detail.
Thomas, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

Excellent stay. First class service. A little overpriced.
Thomas, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Nefeli, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were top notch. Very friendly and accommodating. The hotel was lovely. Fabulous!
Iwan, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Magnífico
Un hotel fabuloso. El servicio impecable. La amabilidad del staff, una experiencia única. Repetiremos
Ana olivia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

ewa, 4-night trip
Verified Expedia guest review