Pacific Bay Resort

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3 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
3 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
3 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Overview of Pacific Bay Resort

Pacific Bay Resort

3.5 star property
3.5-star beach hotel with golf course, near Big Banana Fun Park

8.2/10 Very good

971 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €97
Price available on 29/06/2022
Cnr Pacific Hwy And Bay Drive, Coffs Harbour, NSW, 2450
Main amenities
  • Golf course
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 3 outdoor tennis courts
  • Fitness centre
  • Beach towels
  • Children's pool
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children's pool
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Big Banana Fun Park - 13 min walk
  • Diggers Beach - 3 min drive
  • Park Beach - 4 min drive
  • Coffs Harbour Showground - 5 min drive
  • Jetty Beach - 12 min drive
  • Coffs Jetty Pier - 11 min drive
  • Coffs Harbour Marina - 7 min drive
  • Coffs Harbour Butterfly House - 18 min drive
  • Bonville Golf Resort - 17 min drive
  • Woolgoolga Beach - 18 min drive

Getting around

  • Coffs Harbour, NSW (CFS) - 10 min drive
  • Coffs Harbour Station - 7 min drive

About this property

Pacific Bay Resort

Pacific Bay Resort is a great choice for your beach stay in Coffs Harbour. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Offering garden views, Bayside Bar & Grill serves Italian cuisine and is open for breakfast, lunch and dinner. Other highlights include 3 outdoor tennis courts, a golf course and a bar/lounge. Fellow travellers say good things about the helpful staff and restaurant.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 76 rooms
  • Arranged over 6 floors


  • Check-in time from 3:00 PM until 11 PM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Bowling alley
  • Childcare in room (surcharge)
  • Children's menu
  • Pool gate
  • Fence around the pool

What to do

  • Tennis
  • Basketball
  • Bowling alley
  • Beach access
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Zip-lining nearby

Working away

  • Meeting rooms
  • Conference centre (7589 square feet of space)


  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach towels
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas


  • 3 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 9 holes of golf
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Golf pro shop on site
  • 3 outdoor tennis courts
  • Massage/treatment rooms


  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages spoken

  • Afrikaans
  • English
  • Filipino
  • French

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi


  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


Tranquility Day Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.


Bayside Bar & Grill – Overlooking the golf course and garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Fees & policies

Optional extras

  • Breakfast costs between AUD 6.50 and AUD 30.00 per person (approximately)
  • Credit card charges are subject to an extra charge of 1.2 per cent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for AUD 15.0 per stay
  • Rollaway beds are available for AUD 30 per night
  • Guests must contact this property in advance to reserve cots/infant beds, sofa beds and high chair

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 7:00 AM to 8:00 PM
  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Novotel Coffs Harbour Pacific Bay Resort
Novotel Pacific Bay Resort
Novotel Coffs Harbour Pacific Bay
Novotel Pacific Bay
Accor Coffs Harbour
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Coffs Harbour Novotel
Pacific Bay Resort Coffs Harbour
Pacific Bay Coffs Harbour
Coffs Harbour Novotel
Accor Coffs Harbour
Pacific Bay Resort Hotel
Pacific Bay Resort Coffs Harbour
Pacific Bay Resort Hotel Coffs Harbour

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



6/10 Good

raymond, 1-night trip
Verified guest review

10/10 Exceptional

Stunning resort
Excellent resort. Beautiful, clean and the staff are extremely helpful. Definitely will stay there again.
Kay, 1-night business trip
Verified guest review

10/10 Exceptional

Very nice
Randal, 1-night business trip
Verified guest review

2/10 Poor

Julian, 1-night trip
Verified guest review

8/10 Very good

Jaime, 2-night business trip
Verified guest review

8/10 Very good

Luke, 1-night trip
Verified guest review

8/10 Very good

Worth a stopover
Convenient location for a stopover. Overall, the resort needs updating & restaurant menu needs reviewing. Limited options, especially with dietary requirements. The room was spacious, comfy & well equipped but again, needs updating, particularly the bathroom. Parking was an issue. Not enough undercover close to the rooms & had to park & walk a distance in the rain. Reception still hasn’t removed the holding fee 4 days after checking out & correctly charged for dinner & issue a receipt. One of those annoying details when travelling for work.
Mark, 1-night business trip
Verified guest review

10/10 Exceptional

Linda, 2-night trip
Verified guest review

6/10 Good

Average stay at Best nice
Really disappointed in the stay. This is not a hotel resort. These are self serviced apartments with individual owners. False advertising. I had to keep asking for cleaning detergent, soap refills etc. I even had to go to reception to get them. Breakfast was average. The pool was freezing and the pool bar was also a little kiosk. Our room was very dated and did not match the pictures that I thought I was paying for. It was when I asked about my booked room I was told that each apt owner maintained their unit. People live here. The service was definitely not hotel standard. The Wi-Fi may as well not be existing. My wife had to work at times and she had to go to reception area just to get a signal. If I knew what I was walking into I wouldn’t have had a complaint. But I thought I was booking a hotel resort which is vastly different. Was a shame as we stayed for 9 nights and this was our annual holiday. Def wouldn’t be back
Simon, 6-night family trip
Verified guest review

10/10 Exceptional

Great stay
Great overnight stay, very clean and quiet. Check in and out was very efficient.
Matthew, 1-night family trip
Verified guest review