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Mercure Bordeaux Château Chartrons

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Front of property
Room (Privilege) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Superior Double Room, 1 Double Bed (Rénovée) | Premium bedding, minibar, in-room safe, desk
Room (Privilege) | Premium bedding, minibar, in-room safe, desk

Overview of Mercure Bordeaux Château Chartrons

Mercure Bordeaux Château Chartrons

4-star property
4-star hotel in Chartrons with restaurant and bar/lounge

7.8/10 Good

419 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
81 Cours Saint-Louis, Bordeaux, Gironde, 33300

Room options

About this area

What's nearby

  • In Chartrons
  • The City of Wine - 9 min drive
  • Matmut Atlantique Stadium - 13 min drive

Getting around

  • Bordeaux (BOD-Merignac) - 25 min drive
  • Bordeaux-Benauge Station - 7 min drive
  • Bruges Station - 8 min drive
  • Cauderan-Merignac Station - 8 min drive
  • Cours du Medoc Tram Station - 9 min walk
  • Camille Godard Tram Station - 9 min walk
  • Grand Parc Tram Station - 9 min walk

Restaurants

  • La Table de Bécassine - 6 min walk
  • Noho's Dehli - 6 min walk
  • Le 9 Ô Plat - 6 min walk
  • Fufu - 6 min walk
  • Le Cent 33 - 8 min walk

About this property

Mercure Bordeaux Château Chartrons

Enjoy your visit to Bordeaux with a stay at Mercure Bordeaux Château Chartrons. Guests can visit the fitness centre for a workout or grab a bite to eat at Chais Saint Louis, which serves French cuisine and is open for breakfast and dinner. This upmarket hotel also features a bar/lounge, a terrace and a garden. Fellow travellers say great things about the comfortable beds and nice bathrooms. The property is only a short walk to public transportation: Cours du Medoc Tram Station is 9 minutes and Camille Godard Tram Station is 9 minutes.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 215 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until noon
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 15.00 per night)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • Piano
  • Fitness centre

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Chais Saint Louis – This brasserie specialises in French cuisine and serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.64 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of EUR 19.5 per person (approximately)

Pets

  • Pets are allowed for an extra charge of EUR 8.00 per pet, per night

Parking

  • Self-parking costs EUR 15.00 per night
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Mercure Bordeaux Château Chartrons Hotel
Mercure Château Hotel
Mercure Bordeaux Château Chartrons
Mercure Château
Accor Bordeaux Chartrons
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Mercure Bordeaux Château Chartrons Hotel
Mercure Bordeaux Château Chartrons Bordeaux
Mercure Bordeaux Château Chartrons Hotel Bordeaux

Frequently asked questions

Does Mercure Bordeaux Château Chartrons offer free cancellation for a full refund?
Yes, Mercure Bordeaux Château Chartrons does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Bordeaux Château Chartrons?
As of 28 January 2023, prices found for a 1-night stay for 2 adults at Mercure Bordeaux Château Chartrons on 19 February 2023 start from €100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Bordeaux Château Chartrons?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Bordeaux Château Chartrons?
Yes, cats and dogs are welcome. There's a charge of EUR 8.00 per pet, per night.
Is parking offered on site at Mercure Bordeaux Château Chartrons?
Yes. Self-parking costs EUR 15.00 per night.
What are the check-in and check-out times at Mercure Bordeaux Château Chartrons?
You can check in from 2:00 PM - noon. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Bordeaux Château Chartrons?
No, this hotel doesn't have a casino, but Barriere Casino Theatre (6-min drive) is nearby.
What is there to do at Mercure Bordeaux Château Chartrons and nearby?
Mercure Bordeaux Château Chartrons has a fitness centre and a garden.
Are there restaurants at or near Mercure Bordeaux Château Chartrons?
Yes, Chais Saint Louis offers French cuisine. Nearby restaurants include La Table de Bécassine (6-min walk), Noho's Dehli (6-min walk) and Le 9 Ô Plat (6-min walk).
What's the area around Mercure Bordeaux Château Chartrons like?
Mercure Bordeaux Château Chartrons is a short 9-minute walk from Cours du Medoc Tram Station and 20 minutes' walk from Place des Quinconces. Travellers say that the hotel is in a great location.

Reviews

7.8

Good

8.5/10

Cleanliness

8.2/10

Staff & service

8.1/10

Amenities

7.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely hotel and great location
Philip, 3-night family trip
Verified Expedia guest review

8/10 Very good

Nice city centre hotel with parking.
Great position to explore Bordeaux and the wine area. Decent size room with very comfy bed. Good Wi-Fi. Extensive range of food at breakfast. Bottle of complimentary water in fridge had previously been open and drunk from but returned to fridge. Left bottle on side as obviously opened but returned to fridge by room attendant - disappointing. Check in staff excellent check out staff spoke rapid French and no clue as to what was going on. Bar ok but red wine served not great for such a prestigious wine region. Would recommend - very quiet rooms.
Neil, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Elliot, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very well
Really well.
Hakima, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stéphanie, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

4/10 Fair

We stayed at this hotel for two nights and were generally disappointed with our stay. The picture made it seem like a high quality l hotel, however upon closer inspection it was not up to our standards and was way overpriced. The bathroom was recently remodelled and incredibly spacious, however the design was awkward. The shower was so small that we couldn’t fit two people in it and I suspect anyone that is overweight would also struggle. The toilet was also at an odd height. I’m 5”6’ and my feet dangled, which was odd. Additionally, our A/C didn’t seem to work in our room meaning we had to open the windows to try and get some form of breeze. Unfortunately it also meant we woke up with a bunch of mosquito bites. On our last night We decided to stop by the bar on our last day to enjoy one last glass of wine before heading out. Sadly they only had enough for one glass so we ended up sharing. On the other hand, we found the staff was incredibly nice and perfectly fluent in English. The bed was also quite comfy and everything was very clean. The hotel is about a 25 minutes walk from the city centre and close enough to the boardwalk that you can enjoy the sights on your way back. They also had a room to store luggage after check out which was a huge relief for us. Overall the place has some real potential but needs a bit more love before it can be considered a four star.
Anonymous, 1-night romance trip
Verified Expedia guest review