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All-inclusive beachfront property with spa, near Aquaworld
The whole experience from the moment we arrived right through to check out was fantastic.…
Sep 11, 2019
I LOVE this resort! The food and staff was amazing. It is located perfectly on the beach…
Feb 19, 2021
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
Children's club access is available for an extra charge
Babysitting/childcare is available for an extra charge
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Onsite parties or group events are strictly prohibited.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
We had an amazing stay! The hotel was everything we wanted and more. The staff is amazing! Shout out to Salvador from SAN Telmo restaurant and Stefany who welcomed us and continued to make our stay an enjoyable one! Big shout out to Carla who made sure we were doing well every time she saw us. The housekeeping staff and room service were excellent! We celebrated our daughter’s sweet sixteenth party and it was the best birthday dinner!
Orian, 2 night family trip, Feb 15, 2021
Verified Hotels.com guest review
This was a great hotel for the price! Does need a bit of updating but overall, the price outweighs. The food was an awesome variety and good. Very pleased with my experience here. The service was terrific!
Kari, 4 night trip with friends, Jan 21, 2021
Verified Hotels.com guest review
We had an amazing trip. We went for my daughters bday and they went above and beyond to celebrate her. Literally every night they brought out dessert and sang to her! They even decorated the hotel room! My mom is vegan so typically that makes dining difficult, but they made her a special meal every time we went to a restaurant. We were also amazed by the attention to Covid protocols. Our temps were taken every time we entered a new space and were required to sanitize. Masks were also strictly enforced. We will def be back
Elizabeth, 4 night family trip, Jan 15, 2021
Verified Hotels.com guest review
We stayed for 5 nights and 4 days and it was amazing. Servicer was 10/10 I definitely would recommend and look forward to going back.
Ronita, 4 night trip with friends, Jan 8, 2021
Verified Hotels.com guest review
One of the nicest hotels we have stayed at. The nicest workers and the best food and drinks.
Joseph, 6 night family trip, Dec 28, 2020
Verified Hotels.com guest review
The room never fully got cold. The technician came twice to try and fix the AC but the room remained warm as other reviewers noted. Also, the hotel mainly has ocean view & garden rooms ( rooms with a view of the ocean, pool, restaurants) and only a handful of actual oceanfront rooms (I would say 24 actual oceanfront rooms). Oceanfront are rooms directly on the ocean with nothing in front of the room except for the beach/ocean. Your best bet is to book an ocean view; if you book an oceanfront they will give you an ocean view but you’re still paying oceanfront prices. Beware of the bait and switch! The food is decent but nothing memorable. Lunch consists of burgers, pizza, shrimp tacos. The food wasn’t great but we didn’t starve. Dinner was better in the restaurants. The food was more tasty. Room service menu is very limited and wine is an extra charge! This is not common at most all inclusive resorts. There is no beach service and most beach and pool chairs are reserved with towels or books by 7:40am. The water in front of this hotel is very rough and not safe, and this is year round. The water in front of hotels further south is much more calm about 10+ minutes by car or more the hotels there have calmer water. Most of the staff were nice; a few had attitudes. There are many hotels to chose from in Cancun and as seasoned travelers this hotel was more on par to a Holiday Inn type of hotel. If you’re use to 4-star and 5-star resorts this place isn’t for you.
5 night family trip, Dec 27, 2020
Verified Hotels.com guest review
Amazing all-inclusive hotel. The staff was great and food was very delicious! We would definitely return and will recommend to others.
Kirk, 3 night family trip, Dec 23, 2020
Verified Hotels.com guest review
I had a wonderful time just wish I could have gone to the restaurant I really wanted to attend next time they should at least accommodate you to at least try to visit at least one preferred choice out of just whatever available was not happy with the Mexican restaurant
Donelle, 3 night family trip, Dec 6, 2020
Verified Hotels.com guest review
Amazing stay! We really enjoyed our time at this wonderful resort! Our room was spacious and comfortable, with a incredible view of the ocean! Room service was quick and the food hot and tasty. All the restaurants offered a good sized menu, outstanding wait staffs and delicious food! The resort was laid out where everything was easy and convenient to get to. Daniel and his entire staff went above and beyond in seeing to our needs. This by far was friendliest staff I’ve ever encountered, from the front desk to the bellman and poolside employees, all were helpful! We will definitely return in the future and will recommend to all our friends!
Chris, 4 night family trip, Dec 3, 2020
Verified Hotels.com guest review
Resort, beach, pool, food and drinks were perfect. Resort very clean and beautiful. Beach was amazing nice soft sand and turquoise water. Wish the room had a balcony. Overall perfect!
Anna, 3 night trip with friends, Dec 2, 2020
Verified Hotels.com guest review
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