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Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel

City-center hotel within easy reach of Byward Market Square

  • Free on-the-go breakfast and free WiFi
From
€84

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  • Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel
  • Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel
  • Pool
  • Balcony
  • Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel
Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel. Image 1 of 44.
1 / 44Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel
235 KING EDWARD AVENUE, Ottawa, K1N 7L8, ON, Canada
8.2.Very Good.
  • The check in is a mess. We waited more than one hour.

    Jul 1, 2019

  • Good experience with great staff

    Nov 25, 2021

See all 1,100 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Quiet
Dining options

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Fitness facility
  • Indoor pool
  • Restaurant
  • The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:
    • Parking available
    • Pool
    • Free WiFi
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 182 smoke-free guestrooms
    • Daily housekeeping
    • Self parking
    • Business center
    • 24-hour front desk
    • Coffee/tea in a common area

    For families

    • Free cribs/infant beds
    • Microwave
    • Refrigerator
    • Private bathroom
    • Free toiletries
    • Daily housekeeping

    What’s around

    • In Lowertown
    • Byward Market Square - 9 min walk
    • University of Ottawa - 10 min walk
    • National Gallery of Canada - 11 min walk
    • Parliament Hill - 20 min walk
    • Canadian Museum of History - 25 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room
    • Standard Room, 1 King Bed
    • Standard Room, 1 King Bed, Accessible (Access Tub)
    • Standard Room, 2 Queen Beds, City View
    • Standard Room, 2 Queen Beds, Accessible
    • Suite, 1 King Bed

    What’s around

    Landmarks

    • In Lowertown
    • Byward Market Square - 9 min walk
    • University of Ottawa - 10 min walk
    • National Gallery of Canada - 11 min walk
    • Parliament Hill - 20 min walk
    • Canadian Museum of History - 25 min walk
    • Canadian War Museum - 41 min walk
    • Supreme Court of Canada - 27 min walk
    • Rideau Canal - 2.4 mi / 3.8 km
    • Casino du Lac Leamy - 3 mi / 4.8 km

    Getting around

    • Ottawa International Airport (YOW) - 17 min drive
    • Ottawa, ON (XDS-Ottawa Train Station) - 6 min drive
    • Ottawa Station - 6 min drive
    • Ottawa Fallowfield Station - 19 min drive
    map
    See on map
    235 KING EDWARD AVENUE, Ottawa, K1N 7L8, ON, Canada

    At a glance

    Hotel size

    • This hotel has 182 rooms
    • This hotel is arranged over 9 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is 11:00 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check in instructions

    Front desk staff will greet guests on arrival.

    Required at check in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (CAD 18.00 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free on-the-go breakfast daily
    • Coffee/tea in a common area

    Working away

    • Business center
    • Number of meeting rooms - 1
    • Conference space
    • Conference space size (feet) - 1500
    • Conference space size (meters) - 139

    Services

    • 24-hour front desk
    • Laundry facilities

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible lounge

    Languages Spoken

    • Chinese
    • English
    • French
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Pillow menu
    • Blackout drapes/curtains

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Free local calls

    Food and drink

    • Refrigerator
    • Microwave

    More

    • Daily housekeeping

    Fees & policies

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Self parking costs CAD 18.00 per day with in/out privileges
    • Parking height restrictions apply

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted.

    Also known as

    • Holiday INN EXP Stes Downtown East OTTAWA
    • Holiday EXP Stes Downtown East OTTAWA
    • Holiday EXP Stes Downtown East
    • Property Holiday INN EXP Stes Downtown East OTTAWA
    • OTTAWA Holiday INN EXP Stes Downtown East Property
    • Property Holiday INN EXP Stes Downtown East
    • Holiday Inn Express Suites Ottawa Downtown East
    • Holiday Inn Express & Suites Ottawa Downtown East Property
    • Holiday Inn Express & Suites Ottawa Downtown East Ottawa
    • Holiday INN EXP Stes Downtown East
    • Express & Suites Ottawa Ottawa

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Holiday Inn Express & Suites Ottawa Downtown East, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs CAD 18.00 per day. Parking spots may be limited.
    • Yes, there's a pool.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
    • Yes. Nearby restaurants include Kochin Kitchen (5-min walk), The Smoque Shack (5-min walk), and Benny's Bistro (5-min walk).
    • No, this hotel doesn't have a casino, but Casino du Lac Leamy (5-min drive) and Rideau Carleton Raceway (21-min drive) are both nearby.
    • Recommended spots to visit include Byward Market Square (9-min walk) and University of Ottawa (10-min walk), along with National Gallery of Canada (11-min walk) and Parliament Hill (1 mi).
    8.2.Very Good.
    • 4.0.Fair

      Service...what service??

      Yes, it was close to all. Yes, you can walk to all. Yes, there is "breakfast", but a Hotel needs to be so much more, no? I made 8 calls to the front desk (more than any other stay I've had...I stay at hotels a lot!) each time on hold...hold? in a hotel?? for approx. 1-2 min. When you go to the lobby...cause no one answers the phone - 5 people sitting in the backroom eating and watching TV. Nice. "Can you tell me where I'd find the nearest gas station?" "I uh....I ummm...ya, I don't know." "Any recommendations for restos in the area?" I'm uhhh...I umm...I'm not certain." "What is this cross street right here?" "I don't know. ....maybe Google would know." Of course, Google would know!? But I'm asking you - the one who is here to serve your guests, but I guess that is too much to ask! Cause you know nothing of service. You only have a job. Yes...I DO want coffee at 10 pm and don't want to wait until morning. Yes...I'd like my wife and me to venture out in the evening and NOT be inundated with the addictive and aggressive nature of those down the street (which would have been nice if you told us about...but you don't know anything about...anything, do you?) What Hotels....restos...any service environment needs to understand is that we (the payers of the money for the service, that is) don't know. Or don't want to know. That's why we are paying. We simply want to be provided the answer to the question...with service. If you can't do that...what's the point??

      2 night trip, Nov 16, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Excellent Location

      Well located, this hotel is an excellent base from which to explore Ottawa where, for example, Byward Market is just a 10 minute walk. It's better than basic, it's clean and modern. Staff are friendly. The breakfast is nothing to get excited about, go to Zaks Diner in Byward Market instead.

      Graham, 2 night trip with friends, Nov 14, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Nice and clean room. Breakfast included was not the best but also not the worst. Staff were friendly. Perfect for our little trip

      Sara, 1 night family trip, Nov 14, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      recommended

      the hotel is in good location to see parliament and any closer places. although this hotel is located right in the middle of busy traffic and car noises is very loud and we can hear in our room.

      Lydia, 1 night trip with friends, Nov 11, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Affordable Ottawa Stay

      Lovely, comfortable, clean hotel in a convenient location to the Byward Market and many attractions in Ottawa. It’s an affordable alternative to Sparks Street Mall location. The included breakfast buffet is COVID safe.

      Lisa, 2 night trip, Nov 11, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      It was awesome to stay while visiting Ottawa. We would certainly stay again. It was very enjoyable! Thank you!

      Anne, 3 night trip, Nov 10, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent

      Jose, 1 night business trip, Nov 10, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very good

      Takumi, 1 night trip, Oct 20, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very good stay. Impressed with how clean it was.

      Giovanni, 2 night family trip, Oct 10, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      It was hard to get into the hotel since the entrance is from a side street and google map goes with the address. Was not allowed to park at hotel till after 3 pm and that was annoying. The start of air conditional and door closing was loud. Breakfast was fantastic.

      Mary, 1 night family trip, Oct 5, 2021

      Verified Hotels.com guest review

    See all 1,100 reviews