Hyatt Regency Mexico City

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Indoor pool
Indoor pool
Indoor pool
Room service – dining

Overview of Hyatt Regency Mexico City

Hyatt Regency Mexico City

5.0 star property
Luxury aparthotel with 3 restaurants, near Paseo de la Reforma

9.2/10 Superb

1,004 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Campos Eliseos No. 204 Polanco, Chapultepec, Mexico City, 11560
Main amenities
  • 755 smoke-free apartments
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 3 outdoor tennis courts
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
For families
  • In-room childcare (surcharge)
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • In Polanco
  • Paseo de la Reforma - 1 min walk
  • Chapultepec Park - 2 min walk
  • Auditorio Nacional - 6 min walk
  • Museo Nacional de Antropologia - 15 min walk
  • Castillo de Chapultepec - 21 min walk
  • Papalote Museo del Nino - 26 min walk
  • Diana the Huntress Fountain - 29 min walk
  • Antara Polanco - 29 min walk
  • Museo Soumaya - 33 min walk
  • The Angel of Independence Monument - 35 min walk

Getting around

  • Benito Juarez International Airport (MEX) - 40 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 61 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 66 min drive
  • Mexico City Buenavista Station - 8 min drive
  • Mexico City Fortuna Station - 10 min drive
  • Tlalnepantla de Baz Station - 17 min drive
  • Auditorio Station - 4 min walk
  • Polanco Station - 11 min walk
  • Constituyentes Station - 25 min walk

About this property

Hyatt Regency Mexico City

When you stay at Hyatt Regency Mexico City, you'll be in a fantastic location, only a five-minute walk from Paseo de la Reforma and Chapultepec Park. Guests can indulge in Swedish massages, facials or body scrubs, and RULFO, one of 3 restaurants, serves Latin American cuisine and is open for breakfast, lunch and dinner. An indoor pool and a bar/lounge are other highlights, and apartments offer nice touches such as bathrobes, slippers and Select Comfort beds with Egyptian cotton sheets. The pool and helpful staff get great marks from fellow travellers. Public transportation is only a short walk: Auditorio Station is 4 minutes and Polanco Station is 11 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets allowed (2 per room, up to 44 lbs)*
  • Food and water bowls available

Property amenities

Pool/Spa

  • Indoor pool
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Swedish massages
  • Body treatments
  • Body scrubs
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Valet parking on site (USD 7.3 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service
  • On-site car hire

Family friendly

  • Childcare in room (surcharge)

Food and drink

  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 30 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Minibar
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Egyptian cotton sheets
  • Select Comfort bed
  • Pillow menu

Bathrooms

  • Hairdryer
  • Bathrobes
  • Towels provided
  • Free toiletries
  • Slippers

Entertainment

  • Smart TV with cable service
  • Video game console
  • Pay films

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Conference centre

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • USD 35 per pet per night
  • 2 per room (up to 44 lbs/20 kg)
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • Near a metro station
  • In the business district
  • In the shopping district
  • In the entertainment district

Things to do

  • 24-hour fitness centre
  • 3 outdoor tennis courts
  • Aerobics classes on site
  • Tennis on site
  • Bike rentals nearby
  • Golf nearby

General

  • 755 rooms
  • 38 floors
  • 1 building
  • Built in 1987

Restaurants on site

  • RULFO
  • YOSHIMI
  • TEPPAN GRILL
  • AMADO

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 30 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Valet parking costs USD 7.3 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Hyatt Regency Mexico City Hotel
Hyatt Regency Mexico City
Hotel Nikko Mexico City
Hyatt Regency Mexico City Aparthotel
Hyatt Regency Mexico City Mexico City
Hyatt Regency Mexico City Aparthotel Mexico City

Frequently asked questions

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Ona, 6-night business trip
Verified Hotels.com guest review

6/10 Good

Gila, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Hotel in Polanco
Amazing, amazing staff/concierge, great location, great view, excellent services! Love it
yamille, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

christophe, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

GREAT STAY
Great location, excellent service, and good amenities. We will stay here again
Bradley, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Richard, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shyamala, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

My stay was excellent. It was truly great to receive the excellent treatment from the staff. A real 5 star hotel. Such a great experience
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable
Shyamala, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice Place
Nice place, great location, however rooms are very small, even though we had a room in Regency Club, and beds were not as confortable as I expected.
Oscar, 2-night trip
Verified Hotels.com guest review