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All properties in Cairns, Cairns, Queensland, Australia

Shangri-La The Marina, Cairns

Luxury hotel with 1 outdoor pools, connected to a shopping center, near Reef Fleet Terminal

  • Free WiFi
From
€158

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Pierpoint Road, Cairns, 4870, QLD, Australia
8.8.Fabulous.
  • We had a brilliant time at Shangri- La hotel, the staff were friendly and helpful, as we…

    Feb 18, 2019

  • Overall it was a lovely experience for the one night. Room wasn’t ready by check in due…

    Jan 1, 2022

See all 786 reviews

Official standards

This property advises that it adheres to Shangri-La Cares (Shangri-La) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 255 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • 1 outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Children's pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Cairns Central Business District
  • Reef Fleet Terminal - 6 min walk
  • Cairns Esplanade - 9 min walk
  • Cairns Convention Centre - 11 min walk
  • Mount Whitfield Conservation Park - 2.8 mi / 4.4 km
  • Centenary Lakes Botanic Gardens - 2.8 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Sea View King
  • Deluxe Sea View Twin
  • Executive Marina View King
  • Executive Marina View Suite
  • Executive Marina View Twin
  • Horizon Club Marina View King
  • Horizon Marina View Room Twin
  • One Bedroom Suite King
  • Horizon Club Marina View Suite
  • Deluxe Room Twin
  • Deluxe Room King
  • Executive Suite
  • One Bedroom Suite Twin

What’s around

Landmarks

  • In Cairns Central Business District
  • Reef Fleet Terminal - 6 min walk
  • Cairns Esplanade - 9 min walk
  • Cairns Convention Centre - 11 min walk
  • Mount Whitfield Conservation Park - 2.8 mi / 4.4 km
  • Centenary Lakes Botanic Gardens - 2.8 mi / 4.6 km
  • Skyrail Rainforest Cableway - 9.9 mi / 16 km
  • Crystal Cascades - 12.9 mi / 20.7 km
  • Barron Falls Lookout - 20.5 mi / 33 km

Getting around

  • Cairns Intl. Airport (CNS) - 9 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 12 min drive
  • Redlynch Station - 14 min drive
map
See on map
Pierpoint Road, Cairns, 4870, QLD, Australia

At a glance

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 20.00 per day)
  • Onsite valet parking (AUD 25.00 per day)
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • Business center
  • Number of meeting rooms - 18
  • Conference space
  • Conference space size (feet) - 4456
  • Conference space size (meters) - 414
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • English
  • Filipino
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: AUD 100 per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of AUD 35 for adults and AUD 17.50 for children (approximately)
  • Late check-out can be arranged for an extra charge of AUD 65 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 60.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs AUD 20.00 per day
  • Valet parking costs AUD 25.00 per day

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

  • Shangri-La Hotel Marina
  • Shangri La Hotel The Marina
  • Shangri La The Marina, Cairns
  • Shangri-la The Marina, Cairns Hotel
  • Shangri-la The Marina, Cairns Cairns
  • Shangri-la The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel Marina Cairns
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Shangri-La The Marina, Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 20.00 per day. Valet parking costs AUD 25.00 per day.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 65 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, The Backyard offers alfresco dining, international cuisine, and ocean views. Nearby restaurants include M Yogo (3-min walk), Prawn Star (4-min walk), and Vivaldis Restaurant (5-min walk).
  • No, this hotel doesn't have a casino, but Reef Hotel Casino (4-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Shangri-La The Marina, Cairns also has a picnic area and a garden.
8.8.Fabulous.
  • 6.0.Good

    Nothing like Shangri-la in Asia

    Not 5 star . 3 star or 4 at a push , very overpriced. Decent location . Pool completely overcrowded.

    martin, 4 night family trip, Dec 30, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Nothing like a 5 star standard

    Extremely poor customer service! Nothing like a 5 star standard. I wouldn’t recommend or return the stay!

    Nam, 2 night family trip, Dec 25, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Hotel did not honor initial booking made. Checkin process was not thorough hotel manager seemed impatient to answer our queries. Booking made via hotels.com included breakfast and dinner for 4 however were told only 2 dinners were included. Communication was not clear nor resolution satisfactory. I don’t recommend staying at this hotel as it does not live up to its 5 star reputation

    Tram, 1 night family trip, Dec 24, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Definitely not 5 star. Very tired and in need of an upgrade. Canvas chairs on deck were filthy. Long corridors with insufficient signage of 2nd lifts. No mini bar as advertised.

    Dale, 4 night trip, Nov 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent Service

    We recently had a brief family holiday at Cairns and stayed here for a few nights. The staff are very friendly and responsive. In-room facility is very clean and comfortable. The location and swimming facility is super. Highly recommended for a family stay.

    Helen Lijuan, 4 night family trip, Oct 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Relaxing Cairns

    Centrally located and within walking distance of restaurants and trips on the reef. Accommodation was dated but still beautiful. Nothing was too hard for the staff to accommodate.

    Steve, 4 night trip, Oct 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Pleasure to stay

    From the friendly welcome on arrival to the generous room size, and comfortable bedding, it was a pleasure to stay at the Shangri-La The Marina in Cairns

    Daren, 1 night business trip, Oct 21, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Great bed & pillows

    Andrew, 1 night romance trip, Oct 1, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    Loved it

    Great room and hotel location is close to everything, pool was terrific, breakfast good, enjoyed our week.

    Nick, 7 night family trip, Sep 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great position on the waterfront with lovely staff. We had a wonderful time, and in particular the breakfast was a lovely experience!!

    PETER, 2 night romance trip, Sep 21, 2021

    Verified Wotif guest review

See all 786 reviews