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Shangri-La The Marina, Cairns

Photo gallery for Shangri-La The Marina, Cairns

Exterior
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Executive Marina View King | View from room

Overview of Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns

5.0 star property
Luxury hotel with 1 outdoor pools, connected to a shopping centre, near Cairns Esplanade

8.8/10 Fabulous

1,038 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
Pierpoint Road, Cairns, QLD, 4870

Room options

About this area

What's nearby

  • In Cairns Central Business District
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 14 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 18 min drive
  • Redlynch Station - 20 min drive

Restaurants

  • Waterbar & Grill Steakhouse - 2 min walk
  • Tha Fish - 3 min walk
  • M Yogo - 3 min walk
  • Prawn Star - 4 min walk
  • Vivaldis Restaurant - 5 min walk

About this property

Shangri-La The Marina, Cairns

A great choice for a stay in Cairns, Shangri-La The Marina, Cairns is only 4.4 mi (7 km) from the airport. After visiting the fitness centre for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. An outdoor pool, a poolside bar and a children's pool are other highlights at this luxurious hotel. Fellow travellers say great things about the helpful staff and location.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 255 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (AUD 20.00 per day)
  • On-site valet parking (AUD 25.00 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu
  • Fence around the pool

What to do

  • Shopping
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • 18 meeting rooms
  • Computer station
  • Conference centre (4456 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Shopping centre on site

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Backyard – Overlooking the ocean, this bar specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 35 for adults and AUD 17.50 for children
  • Late checkout can be arranged for an extra charge of AUD 65 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 60.0 per night

Parking

  • Self-parking costs AUD 20.00 per day
  • Valet parking costs AUD 25.00 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Shangri-La Hotel Marina Cairns
Shangri-La Hotel Marina
Shangri-La Marina Cairns
Shangri-La Marina
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

Does Shangri-La The Marina, Cairns offer free cancellation for a full refund?
Yes, Shangri-La The Marina, Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La The Marina, Cairns?
As of 9 February 2023, prices found for a 1-night stay for 2 adults at Shangri-La The Marina, Cairns on 10 February 2023 start from €171, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La The Marina, Cairns?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La The Marina, Cairns?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Shangri-La The Marina, Cairns?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Shangri-La The Marina, Cairns?
Yes. Self-parking costs AUD 20.00 per day. Valet parking costs AUD 25.00 per day.
What are the check-in and check-out times at Shangri-La The Marina, Cairns?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 65 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Shangri-La The Marina, Cairns?
No, this hotel doesn't have a casino, but Reef Hotel Casino (4-min walk) and Cazalys Cairns (5-min drive) are both nearby.
What is there to do at Shangri-La The Marina, Cairns and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Shangri-La The Marina, Cairns also has a picnic area and a garden.
Are there restaurants at or near Shangri-La The Marina, Cairns?
Yes, The Backyard offers al fresco dining, international cuisine and ocean views. Nearby restaurants include M Yogo (3-min walk), Prawn Star (4-min walk) and Vivaldis Restaurant (5-min walk).
Does Shangri-La The Marina, Cairns have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Shangri-La The Marina, Cairns like?
Shangri-La The Marina, Cairns is located on the boardwalk in Cairns Central Business District, a short 1-minute walk from Great Barrier Reef and 4 minutes' walk from Cairns Marlin Marina. Travellers say that the hotel is in a great location.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Bonnie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved every minute
Everything from check in to check out was great. We loved the note we got from Narelle wishing us a great day after our first night. We actually tried to hide it to see if we would get another.... The room was wonderful, our little patio was covered in trees and plants, which we were very upset that one got taken out. We guess it was because it was mostly blocking the entrance to the patio, but we missed our plant once it was removed, hehe. Its not a complaint because everyone is different, but we found the left side of the bed very soft and both struggled to sleep on it. Again not a complaint because someone else will live it, everyone is different and we loved our stay 😊😊
4-night trip
Verified Hotels.com guest review

4/10 Fair

Run down, not clean, not up to standards of Shangri La. Was disappointed. Got stuck in bowels of hotel with no view. Positive was gym nearby. Shame. This hotel had a great location, but feel it’s living too much off of that fact. Need a facelift. Old.
Matt, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Loved our stay!!
I really enjoyed my stay. It is a great location, the breakfast is great, room clean and comfortable. The pool is amazing, I wish I had more time to enjoy the hotel and its facilities but it was a quick 2 night stay. I would definitely I rely stay again. The only criticism is that the bed slid around as it was not attached to the wall or a headboard.
Gina, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Very dispointment
The facility is like a motel, out dated, so plain, nothing fancy. Lighting in the room is very dark. Only a swimming pool, no hot tub, no sauna. Only one set of sofa for the check in area. Yard is tiny. The ground floor is a shopping facility, feel very unsafe. Most shopps are empty. The whole city is run down.
WINNIE, 2-night family trip
Verified Hotels.com guest review

6/10 Good

WINNIE, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

New Year’s Day stay
Beautiful hotel , great spacious room , beautifully decorated ,spotlessly clean amazing pool, fantastic views over Cairns and the marina ,location great for the ferry to Fitzroy . Staff were very accommodating and helpful best hotel we’ve stayed at in Australia
Nicola, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jie, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Upgraded as needed early checkin due to eye surgery completed early. Fabulous view. Comfortable bed and lovely little balcony Great location
Diann, 1-night trip
Verified Hotels.com guest review