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Frame Hotel

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Deluxe King Room | In-room safe, desk, laptop workspace, iron/ironing board
Deluxe Twin Room, City View | In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Premier King | In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Frame Hotel

Frame Hotel

3.0 star property
City centre hotel in Downtown George Town

9.2/10 Superb

53 verified Hotels.com guest reviews

Popular amenities

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
Map
2F, Lorong Selamat, George Town, Pulau Pinang, 10400

Room options

About this area

What's nearby

  • In Downtown George Town
  • Gurney Drive - 2 min drive
  • KOMTAR - 6 min drive
  • Penang Hill - 22 min drive
  • Queensbay Mall - 19 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 32 min drive
  • Penang Sentral - 33 min drive

Restaurants

  • Passions of Kerala - 3 min walk
  • Mizi Bistro - 3 min walk
  • Zen Xin Vegetarian - 3 min walk
  • What The Duck - 3 min walk
  • Caffeine Chemistry Coffee - 4 min walk

About this property

Frame Hotel

Enjoy your visit to George Town with a stay at Frame Hotel.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 49 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Accessibility

  • Lift

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Frame Hotel Hotel
Frame Hotel George Town
Frame Hotel Hotel George Town

Frequently asked questions

Does Frame Hotel offer free cancellation for a full refund?
Yes, Frame Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Frame Hotel?
As of 5 February 2023, prices found for a 1-night stay for 2 adults at Frame Hotel on 9 February 2023 start from €36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Frame Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Frame Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Frame Hotel?
No, unfortunately. However, there's street parking available.
What are the check-in and check-out times at Frame Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Are there restaurants at or near Frame Hotel?
Yes. Nearby restaurants include Mizi Bistro (3-min walk), Zen Xin Vegetarian (3-min walk) and What The Duck (3-min walk).
What's the area around Frame Hotel like?
Frame Hotel is in Downtown George Town, a short 11-minute walk from KOMTAR and 19 minutes' walk from Gurney Drive.

Reviews

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Really loved my stay!
The staff are really great and very helpful, and my room was very clean and comfortable to stay in. I'd love to stay in Frame Hotel again when visiting George Town.
Phebe M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

LAI MING, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Restful days in Penang
Clean and friendly service. Helpful staff. One drawback is the limited parking for travellers with car.
ENG CHEANG, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Environment clean & look new
Sally, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Overall, I'm very satisfied for my stay.
Suhaila, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Keep up the good work
The stay is great, staffs is helpful, room is clean only thing is the Carpark.
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was caring and made the stay warm and welcoming. My room was rather large for a small boutique hotel. No pool and little extras but that was necessary. Close to many good eats.
Megan, 4-night family trip
Verified Expedia guest review

8/10 Very good

Like the internal room, clean and neat.
Vivian, 3-night trip
Verified Expedia guest review

6/10 Good

Non smoke room smell smoke
The non smoking room smells definitely someone smoked there a lot and window can not be opened.
Ada, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Stay at this hotel several times and it is pretty decent in overall. However, the noise insulation is still the same old problem especially in the morning when people moving out and the staff start cleaning each room. The doors are banging and its too noisy for me and my companion to sleep till late morning. We have to suffer few hours of disturbance till they finish cleaning up the whole floor which is so annoying.
Kenny Wee Keat, 2-night romance trip
Verified Expedia guest review