The Cascades Hotel at Sun City Resort

Photo gallery for The Cascades Hotel at Sun City Resort

Primary image
Waterskiing, motor boating
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Water park

Overview of The Cascades Hotel at Sun City Resort

The Cascades Hotel at Sun City Resort

5.0 star property
Luxury hotel in Moses Kotane with 2 restaurants and 3 bars/lounges

7.6/10 Good

190 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
R556, Moses Kotane, North West, 0316
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Nightclub
  • Free area shuttle
  • Free casino shuttle
  • 2 outdoor tennis courts
  • Fitness centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Free local area shuttle
  • Free casino shuttle

About this property

The Cascades Hotel at Sun City Resort

The Cascades Hotel at Sun City Resort features a golf course and a casino. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or manicures and pedicures, and Peninsula, one of 2 restaurants, serves international cuisine and is open for breakfast. Other highlights at this luxurious hotel include 3 bars/lounges, a free water park and an outdoor pool. Fellow travellers say good things about the pool and helpful staff.

Languages

Afrikaans, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 243 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 16
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Racquetball/squash
  • Archery
  • Mini golf
  • Hiking/biking trails
  • Safari
  • Segway hire/tours
  • Parasailing
  • Boat tours
  • Waterskiing
  • Ziplining
  • Shopping
  • Access to nearby health club
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • An outdoor pool
  • Free water park
  • Arcade/games room
  • Casino
  • Full-service spa
  • Lazy river
  • Nightclub
  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Wheelchair accessible
  • Lift
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Afrikaans
  • English

Room amenities

Be entertained

  • Television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Peninsula – Overlooking the garden, this restaurant specialises in international cuisine and only serves breakfast.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Grill Room – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Legends – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Luma Bar & Lounge – This lobby lounge specialises in local cuisine and only serves light fare. Open daily.

Fees & policies

Renovations and closures

The property is closed between 31 May and 7 July.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Cascades Hotel Sun City
Cascades Hotel
Cascades Sun City
Cascades Hotel Sun City Resort
Cascades Hotel Resort
The Cascades Hotel
The Cascades At Sun City
The Cascades Hotel at Sun City Resort Hotel
The Cascades Hotel at Sun City Resort Moses Kotane
The Cascades Hotel at Sun City Resort Hotel Moses Kotane

Frequently asked questions

Overall score and ratings

7.6

Good

7.7/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Excellent stay
Rees, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful views
Wonderful setting. Great staff. Rejuvenating week.
Lisa, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The property was fine limited dining and everything shut by 10pm.no buffet at soho at night either.menus for snacks limited no milkshakes or ice cream in bar .at cascades no sandwich options either
Catriona, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Heinrich, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

6/10 Good

Unfortunately not a 5-star experience
Although the hotel was fine, it appeared rather dated with very slow elevators and the value for money is questionable. Rooms were clean, but the service all over the property were not really up to standard for a 5 star hotel. Check-in was slow and and the Gatsby Spa did not change our booking as requested telephonically, so we ended up not going at all.
Marthinus, 2-night trip
Verified Hotels.com guest review

6/10 Good

The mediocrity
The hotel is in need of a facelift. The rooms are comfortable but not 5*. There is a palpable lack of management presence. Breakfast on Saturday was very chaotic. Having to rely on waiting staff to bring milk for cereal and coffee is a terrible idea. There are not enough of them. Check in was slow on Friday evening. The staff just don't seem to have any basic manners. They are constantly shouting at one another and ignoring customers. A bit of basic etiquette. That isn't to say that they are malicious or intentionally rude because one on one each of my interactions was positive. In general though there is a disconnect between the star rating and the general service level. You should not have to ask to have things done at a 5* hotel. The staff should know to take bags to rooms, service rooms, notify customers when there is a water problem... etc.
Warwick, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Samantha, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

neil, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Trivolin, 2-night trip
Verified Hotels.com guest review