Does Sheraton Indianapolis Hotel at Keystone Crossing offer free cancellation for a full refund?

Yes, Sheraton Indianapolis Hotel at Keystone Crossing does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at Sheraton Indianapolis Hotel at Keystone Crossing?

As of 2 July 2022, prices found for a 1-night stay for 2 adults at Sheraton Indianapolis Hotel at Keystone Crossing on 4 July 2022 start from €127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at Sheraton Indianapolis Hotel at Keystone Crossing?

This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.

Are pets allowed at Sheraton Indianapolis Hotel at Keystone Crossing?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Sheraton Indianapolis Hotel at Keystone Crossing?

Yes. Self-parking costs USD 15 per day. Valet parking costs USD 22 per night.

What are the check-in and check-out times at Sheraton Indianapolis Hotel at Keystone Crossing?

You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Express check-out is available.

What is there to do at Sheraton Indianapolis Hotel at Keystone Crossing and nearby?

Sheraton Indianapolis Hotel at Keystone Crossing has an outdoor pool and a fitness centre.

Are there restaurants at or near Sheraton Indianapolis Hotel at Keystone Crossing?

Yes, there's an on-site restaurant, Keystone Cafe. Nearby restaurants include Sullivan's (5-min walk), Cafe Patachou (5-min walk) and P.F. Chang's (5-min walk).

What's the area around Sheraton Indianapolis Hotel at Keystone Crossing like?

Sheraton Indianapolis Hotel at Keystone Crossing is located a short 3-minute walk from Fashion Mall at Keystone. Travellers say that this hotel is in a good location.

Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis

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Premium bedding, down duvets, pillow-top beds, in-room safe

4-star hotel with 1 outdoor pools, connected to a shopping centre, near Fashion Mall at Keystone

8.0/10 Very good

2,324 verified Hotels.com guest reviews

Property highlights

Parking available
Pool
Internet access
Free WiFi
Gym
Non-smoking

8787 Keystone Crossing, Indianapolis, IN, 46240

Main amenities

Housekeeping once per stay
Restaurants and bar/lounge
Outdoor pool
Breakfast available
Fitness centre
Valet parking
Self parking
Room service
Coffee shop/cafe
24-hour business centre
Conference centre
Business centre

For families

Children stay free
Fridge
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Terrace

Cleaning & safety

Cleaned with disinfectant
Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

Fashion Mall at Keystone - 3 min walk
Castleton Square - 11 min drive
Indianapolis Art Center - 8 min drive
Carmel Christkindlmarkt - 10 min drive
Center for the Performing Arts - 10 min drive
Holliday Park - 10 min drive
Carmel Visitor Center - 10 min drive
IU Health North Hospital - 10 min drive
Roche Diagnostics Corporation - 11 min drive
Community Hospital North - 13 min drive
Fort Harrison State Park - 11 min drive

Getting around

Indianapolis International Airport (IND) - 38 min drive
Indianapolis Station - 33 min drive

About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone Crossing puts you 0.2 mi (0.3 km) from Fashion Mall at Keystone and 2.8 mi (4.6 km) from Castleton Square. Guests can take a dip in the outdoor pool or grab a bite to eat at Keystone Cafe, which serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a fitness centre and a snack bar/deli. The comfortable beds and helpful staff get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Follows the industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Safety measures

Hand sanitiser provided

This information is provided by our partners.

At a glance

Hotel size

395 rooms
Arranged over 12 floors

Arriving/Leaving

Check-in time from 3:00 PM until midnight
Express check-in/out
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21

Children

Children stay free when occupying the parent or guardian's room, using existing bedding
No cots (infant beds)

Pets

Pets not allowed
Service animals welcome

Internet

Free WiFi in public areas
WiFi in rooms*

Parking

On-site self-parking (USD 15 per day)
On-site valet parking (USD 22 per night; includes in/out privileges)
Wheelchair-accessible parking on site
Height restrictions apply for on-site parking
On-site parking includes off-street options

Other information

Smoke-free property

Property amenities

Food and drink

Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Snack bar/deli

Taking the kids

Children stay free
Local/corner shop
Children's menu

What to do

Shopping
Golfing nearby

Working away

24-hour business centre
29 meeting rooms
Computer station
Conference centre (7344 square feet of space)

Services

24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Umbrellas

Facilities

2 buildings/towers
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
Fitness centre
An outdoor pool
Shopping centre on site

Accessibility

Wheelchair accessible
Braille/raised signage
Lift
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Visual alarms in hallways
Close-captioned TV
Raised toilet seat
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerheads
Grab bar near toilet
Grab bar in bath
Lever door handles

Languages spoken

English
Spanish

Room amenities

Be entertained

37-inch flat-screen TV
Premium satellite channels
Films for purchase

Home comfort

Air conditioning and heating
Coffee/tea maker
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Down duvet
Blackout curtains
Premium bedding
Pillow-top mattress

Freshen up

Private bathroom
Shower/bath combination
Designer toiletries
Hairdryer
Towels

Stay connected

Desk
WiFi (surcharge)
Phone

Food and drink

Fridge

Housekeeping (once per stay)
In-room safe
Connecting/adjoining rooms available
Eco-friendly cleaning products provided
Recycling
LED light bulbs

Special features

Dining

Keystone Cafe – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:

Deposit: USD 50 per stay

Optional extras

WiFi is available in guest rooms for USD 4.95 per night (rates may vary)
Full breakfast is offered for an extra charge of USD 18 per person (approximately)
Late checkout can be arranged for an extra charge of USD 75 (subject to availability)

Renovations and closures

The property will be renovating from 29 June 2022 to 21 July 2022 (completion date subject to change). The following areas are affected:

Swimming pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:

Self-parking costs USD 15 per day
Valet parking costs USD 22 per night with in/out privileges
Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses a grey water recycling system.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Sheraton Indianapolis Hotel Keystone Crossing

Sheraton Hotel Keystone Crossing

Sheraton Indianapolis Keystone Crossing

Sheraton Keystone Crossing

Indianapolis Sheraton

Sheraton Indianapolis Hotel

Sheraton Indianapolis Hotel at Keystone Crossing Hotel

Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Frequently asked questions

8.0

Very good

8.3/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

Write a review

4/10 Fair

20 June 2022

Have stayed here before and nothing wrong with the place. On the other hand my wife used the downstairs bathroom and the water was extremely hot which when going to the restroom water shot up and burned her bottom area. She went to the front counter to explain what had happened. They gave her burn cream….. they did close off the bathroom. But all we got was free breakfast? Not to complain but this could have been a bad lawsuit for most people. Luckily we’re not those people. Hope this problem was solve. Thanks