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All properties in Acapulco, Guerrero, Mexico

Dreams Acapulco

Beachfront resort with 7 restaurants, near Icacos Beach

  • Free WiFi

Property renovations and closures

  • The property is closed between April 02 and May 31.

Image gallery

  • Dreams Acapulco
  • Dreams Acapulco
  • Beach
  • Pool
  • Dreams Acapulco
Dreams Acapulco. Image 1 of 25.
1 / 25Dreams Acapulco
7.2.Good.

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 600 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Fitness center

Feel at home

  • Connecting/adjoining rooms available
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Costera Acapulco
  • Condesa Beach - 33 min walk
  • Icacos Beach - 2 min walk
  • El Rollo Acapulco - 11 min walk
  • Diana the Huntress - 43 min walk
  • Naval History Museum - 7 min walk
The property is closed between April 02 and May 31.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Preferred Club Family Suite vista al mar
  • Deluxe Vista Tropical cama king
  • Deluxe Vista Tropical dos camas
  • Deluxe Vista Parcial al mar cama king
  • Deluxe Vista Parcial al mar dos camas
  • Deluxe Vista al mar cama king
  • Deluxe Vista al mar cama dos camas
  • Preferred Club Deluxe vista al mar dos camas
  • Preferred Club Dlx Vista Parcial al mar cama king
  • Preferred Club Dlx Vista al mar king
  • Preferred Club Dlx Vista Parcial al mar 2 camas
  • Junior Suite vista frontal al mar cama king
  • Preferred Club Junior Suite vista frontal al mar cama king

Location

  • In Costera Acapulco
  • Condesa Beach - 33 min walk
  • Icacos Beach - 2 min walk

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 33 min walk
  • Icacos Beach - 2 min walk
  • El Rollo Acapulco - 11 min walk
  • Diana the Huntress - 43 min walk
  • Naval History Museum - 7 min walk
  • Casa de la Cultura - 9 min walk
  • El Veladero National Park - 10 min walk
  • Acapulco Convention Center - 19 min walk
  • Acapulco Golf Club - 23 min walk
  • Guitarrón Beach - 39 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 25 min drive

At a glance

Hotel size

  • This hotel has 600 rooms

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only*
  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (MXN 120 per night)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • 7 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Number of outdoor pools - 2
  • Pool sun loungers
  • Fitness facilities
  • Spa services on site
  • Pool umbrellas
  • Arcade/game room

Working away

  • Number of meeting rooms - 9
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Things to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Dreams Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

La Ceiba - Overlooking the garden, this coffee shop specializes in international cuisine and serves breakfast, lunch, and light fare.

El Pescador - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves brunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Bar Capitan - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.

Lobby Bar - Onsite bar.

Small print

Also known as

  • Grand Hotel All Inclusive Acapulco
  • Grand All Inclusive Acapulco
  • Grand All Inclusive
  • All-inclusive property Grand Hotel All Inclusive Acapulco
  • Acapulco Grand Hotel All Inclusive All-inclusive property
  • All-inclusive property Grand Hotel All Inclusive
  • Grand All Inclusive Acapulco
  • Dreams Acapulco
  • Dreams Acapulco Resort
  • Dreams Acapulco Acapulco
  • Grand Hotel All Inclusive
  • Dreams Acapulco Todo Incluido
  • Dreams Acapulco Resort Acapulco

Optional extras

Valet parking costs MXN 120 per night

RV/bus/truck parking is available for an extra charge

Pets are allowed for an extra charge of MXN 1000 per pet, per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 7:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • The property is closed between April 02 and May 31.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 120 per night. RV/bus/truck parking is available.
  • Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 7:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 1000 per pet, per night.
  • You can check in from 3:00 PM - 6:00 AM. Check-out time is noon.
  • Yes, there are 7 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Buffalo Xtreme Acapulco (5-min walk), 100% Natural (6-min walk), and El Pesca'O (7-min walk).
  • Dreams Acapulco has 2 outdoor pools, 2 bars, and a fitness center, as well as spa services, an arcade, and a garden.
7.2.Good.
  • 2.0.Poor

    No nos quedamos en el hotel, nos dieron un cuarto que olía espantoso y estaba todo sucio, ya hablé con ustedes y quedaron de resolverme la devolución de mi dinero. No deberían de dar este hotel como opción en su página se van a quemar, no es un hotel DREAMS, es una tomada de pelo, los hoteles DREAMS son preciosos este es un fracaso!!!

    3 night family trip, Mar 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Lo que más me gustó fue el excelente servicio, la comida es muy buena, las instalaciones son bonitas, yo contraté el servicio preferred y es muy recomendable por las bebidas que incluye y el servicio es todavía mejor.

    1 night romance trip, Feb 22, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Esta bien remodelado eso es bueno . No tienen variedad de alimentos en algunos bufetes y les faltan restaurantes de la cadena del dreams y amresorts.y un poco más de atención del personal le falta

    2 night romance trip, Feb 15, 2020

    Verified Expedia guest review

  • 4.0.Fair

    El hotel en general está bien... aún hay partes que considero necesitan más remodelación para que no se vea tan cansado. El personal es muy variado porque hay quienes tienen actitud de servicios y quienes de plano no... no se siente que haya estandares ya que tanto sus respuestas como el servicio en general dista mucho entre una persona y otra En cuanto a A&B están muy mal organizados... están cortos de personal por lo que el servicio es lento, nuevamente no es uniforme. Su cristarleria es vieja y totalmente fuera de lugar para el tipo de establecimiento que se supone que es... En general la limpieza no es buena ya que se les van muchos detalles, en la áreas publicas se ven platos sucios por todos lados y pasan años antes de que los recojan. En general no cumplen con las características de los hoteles de esta cadena, les falta mucho aún.

    Mariangela, 3 night romance trip, Feb 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Todo el personal muy amable y atento a las necesidades de cada huésped, el lugar muy limpio y las comidas variadas y muy buenas

    3 night family trip, Feb 13, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Mal servicio y actitud del personal, pero el resto del hotel muy bien.

    1 night trip with friends, Feb 9, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Lo bueno: esta recien remodelado y pareciera nuevo, el wifi es muy bueno en todo el hotel, el kids club es muy bueno, es práctico y rápido para check in o check out, la vista del hotel es hermosa. Lo malo: la comida no es variada y deja mucho que desear en cuánto al sabor y la calidad, falta actitud de servicio, muchas veces tardan en atenderte y a veces olvidan lo que les pediste, asean los cuartos en la tarde o en la noche, el area de playa estaba sucia y hasta habia vidrios en la arena y llegue a encontrar una navaja de afeitar! Algunos baños de areas públicas del hotel descuidados y hay como un mercado de ambulantes al lado del hotel sobre la playa que afea mucho sus instalaciones. Yo ni regreso ni lo recomiendo, y no es mas barato a comparacion de otros que me han gustado mucho, ellos mismos te comentan: tenemos varias areas de oportunidad.

    Grisi, 4 night family trip, Jan 31, 2020

    Verified Expedia guest review

  • 6.0.Good

    El hotel está siendo remodelado, no tengo tema con ello, sólo que algunos de los trabajadores parece que te hacen un favor al atenderte, espero que se regule este tipo de atención al cliente, por que hay muy buen personal, pero por algunos cuantos se pierden los puntos ganados, además que la comida no es tan buena, es solo "buffet normal"

    3 night family trip, Jan 31, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Instalaciones viejas pésima actitud del personal buffet malísimo todos a la espero de una propina y no dan buenservicio

    2 night romance trip, Jan 11, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Ojo con el Check in1

    Increible!! Solo cuidado con el check in! Por que aunque llegues temprano son muy estrictos para dejarte usar las instalaciones hasta las 12:00 del dia... En mi caso llegue a las 8:00 am y me echaron hasta las 12:00 por lo demás esta MEGA!! bien y son muy atentos calidad EXCELENTE de alimentos.

    Guillermo, 3 night trip, Jan 10, 2020

    Verified Hotels.com guest review

See all 17 reviews