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All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults

Krystal Vallarta

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Beach property
  • On beach
Avenida Las Garzas, Puerto Vallarta, JAL, 48300, Mexico

3.5-star beachfront resort with spa, near Cruise Ship Terminal
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • In-room childcare (surcharge)
    • Beach property
    • On beach
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The resort it’s self is very pretty. The grounds are impressive for the money. This…Jan 24, 2021
  • It’s not the best Hotel I stayed in but it’s not the worst I would stay there again it’s…Jan 1, 2021

Krystal Vallarta

from €71
  • Standard Ocean View
  • Standard Garden View
  • Deluxe Room, Mountain View
  • Deluxe Room, Sea View

What’s around Krystal Vallarta

Landmarks

  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • La Isla - 10 min walk
  • Plaza Caracol - 13 min walk
  • Playa Las Glorias - 23 min walk
  • Vallarta Casino - 27 min walk
  • El Faro Lighthouse - 37 min walk
  • Camarones Beach - 44 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Onsite self parking (MXN 50 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Health club
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Fitness classes on site

Nearby

  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby

Krystal Vallarta’s small print

Also known as

  • Krystal Hotel
  • Nh Krystal Vallarta
  • Krystal Vallarta Hotel
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Vallarta Resort
  • Krystal Vallarta Puerto Vallarta
  • Krystal Vallarta Resort Puerto Vallarta
  • Krystal Hotel Vallarta
  • Krystal Vallarta
  • Krystal Hotel Puerto Vallarta
  • Krystal Puerto Vallarta Hotel Puerto Vallarta
  • Krystal Resort Puerto Vallarta
  • Nh Hotel Puerto Vallarta
  • Nh Hotels Puerto Vallarta
  • Nh Krystal Puerto Vallarta

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Optional extras

Self parking costs MXN 50 per day

Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Vallarta

  • Does Krystal Vallarta offer free cancellation for a full refund?
    Yes, Krystal Vallarta does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Vallarta?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Vallarta?
    Yes. Self parking costs MXN 50 per day.
  • Is there a pool at Krystal Vallarta?
    Yes, there's an outdoor pool.
  • Are pets allowed at Krystal Vallarta?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Vallarta?
    You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Vallarta?
    Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
  • Is airport shuttle service offered by Krystal Vallarta?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Krystal Vallarta?
    No, this resort doesn't have a casino, but Vallarta Casino (3-min drive) is nearby.
  • What is there to do at Krystal Vallarta and nearby?
    Have fun with nearby activities like sailing and scuba diving, and practice your swing on the nearby golf course. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and soothe your senses in the spa tub. Krystal Vallarta also has an outdoor pool and a health club, as well as spa services and a garden.

Recent reviews

Good 6.8 From 967 reviews

Exceptional 10.0
Great experience
Ricardo, us2 night family trip
Poor 2.0
They didn't respect the rate we had booked through expedia and charged us an additional $200 CAD upon check-in. The AC in our room didn't work and there was no hot water. We waited 3 hours for someone to try and resolve the issue to no avail. They offered we shower in a different room that wasn't "made" but "at least we could have a warm shower" - this wasn't an option for us. Finally they promised us a new room would be available at 12pm the next day, to meet the bellboy in our room so we could get our new key. At noon, after multiple calls to reception and being put on hold 4 times we gave up and went to talk to the manager (around 2:30PM) finally they gave us the new key and sent the bellboy for the luggage. We paid "all-inclusive" but were denied soda at breakfast unless we paid for it. Food lineups at the only pool were slow as they only had one person serving an "over-sold hotel" (we know it was oversold as this is the reason they gave us for denying us a new room the night before). No beach service - you have to walk all the way to the pool area to get your food/drinks. Wifi speeds are slower than dial-up, so don't expect to get any work done here if you need to. Used to love this place years back but it's gone downhill. Half of their property was taken over by the hilton and the pool area that is left at Krystal is hideous and very poorly kept. The only "good" we found was the exceptional dinner servers at Aquamarina and the bellboy team. Terrible reception staff.
ca2 night romance trip
Poor 2.0
The conditions of the hotel were terrible. Never want to go back again.!!
us4 night trip with friends
Poor 2.0
Do not book this hotel!!!. There’s no wifi in rooms. No cable on TVs.Gives you any room they have available, not the one you paid for. Room service was awful. Food is not the greatest. I totally don’t recommend this hotel. Not satisfied at all.
us2 night romance trip
Good 6.0
Not really an all inclusive, they will charge you for a bottle of water which is ridiculous, in addition not many food options and the taste was not the best
Abril, us2 night family trip
Fair 4.0
Really old run down hotel.
Very old run down hotel. Food was really bad. Staff was trying hard to cope with hotel's limitations.
Laura, us3 night family trip
Fair 4.0
Booked this as an all-inclusive stay. Staff is very nice and helpful although not all customer facing staff speak English. Resort is old and not all rooms/areas are updated or remodeled. We stayed in the high rise tower which was remodeled but very plain vanilla. The negative is that when it is busy it can take forever to get on an elevator since there are only 2. The biggest disappointment is the bottom shelf alcohol and the food was aweful.
AZTraveler, us2 night romance trip
Fair 4.0
It didn’t have good working AC. Staff was rude only gave 2 towels
us7 night romance trip
Fair 4.0
Not worth the trip
The air conditioner didn’t work. So it was always hot in the room. The room was nice and clean but the comforter had a duvet over it and Velcro on the top of the blanket that constantly scratched our skin. The grounds of the hotel are very dilapidated with tiles and grout missing from the pool. Would not return.
Rachael, us7 night trip
Poor 2.0
Not worth the price.
Hotel and staff could have been better the food was not good at all i had better at cheaper and smaller hotels for the price of 3 nights was very disappointed i would not stay at this hotel in the future pay a little more and saty at a better place that lives up to there standards.
Roberto, us3 night family trip

Krystal Vallarta