Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Cancun

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Free cribs/infant beds
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500, Mexico

Family-friendly resort with full-service spa, connected to the convention center, near Cancun Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Free cribs/infant beds
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Extreme long wait for checkin, old dirty roomsJan 27, 2018
  • The beds are very uncomfortable and the taxi services are bullies and the hotels shouldn’…Jan 1, 2021

Krystal Cancun

from €91
  • Standard Room, 2 Double Beds, City View
  • Club Room, 2 Double Beds, Balcony, Ocean View
  • Romantic Room, 1 King Bed, Balcony, Oceanfront
  • Deluxe Room, Balcony, Ocean View
  • Standard Room, 1 King Bed, City View
  • Club Room, 1 King Bed, Balcony, Ocean View
  • Family Studio, 1 King Bed with Sofa bed, Ocean View

What’s around Krystal Cancun

Landmarks

  • In Zona Hotelera
  • La Isla Shopping Mall - 42 min walk
  • Cancun Interactive Aquarium - 42 min walk
  • Punta Sur - 0.2 mi / 0.3 km
  • Aquaworld - 4.3 mi / 6.9 km
  • El Rey Ruins - 6.2 mi / 9.9 km
  • Delfines Beach - 7.1 mi / 11.4 km
  • Plaza Las Americas - 7.3 mi / 11.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

At a glance

Key facts

Hotel size

  • This hotel has 502 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Number of meeting rooms - 5
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 4
  • Elevator
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Meals, snacks, and beverages included
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Harmony has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Mortero - This theme restaurant specializes in Mexican cuisine.

Las Velas - This restaurant is located by the pool.

Aquamarina - Onsite restaurant.

La Fisheria - Onsite seafood restaurant.

Krystal Cancun’s small print

Also known as

  • Cancun Krystal
  • Krystal Cancun Resort
  • Krystal Resort
  • Nh Hotels Cancun
  • Krystal Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Resort
  • Krystal Cancun Cancun
  • Krystal Cancun Resort Cancun
  • Krystal Cancun
  • Krystal Hotel
  • Krystal Hotel Cancun
  • Krystal Cancun Hotel Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal Hotel Cancun
  • Krystal Cancun Hotel
  • Nh Hotels Cancun

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Cancun

  • Does Krystal Cancun offer free cancellation for a full refund?
    Yes, Krystal Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Cancun?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Krystal Cancun?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Krystal Cancun?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Krystal Cancun?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Cancun?
    Yes, there are 2 onsite restaurants, featuring Mexican cuisine and poolside dining. Nearby restaurants include Mocambo (4-min walk), Chuchito Perez (4-min walk), and Mextreme (6-min walk).
  • Is there an onsite casino at Krystal Cancun?
    No, this resort doesn't have a casino, but PlayCity Casino (9-min drive) and Royal Yak Casino and Sports Book (10-min drive) are both nearby.
  • What is there to do near Krystal Cancun?
    Recommended spots to visit include La Isla Shopping Mall (2.2 mi) and Cancun Interactive Aquarium (2.2 mi), along with Punta Sur (0.2 mi) and Aquaworld (4.3 mi).

Recent reviews

Good 7.2 From 1,747 reviews

Poor 2.0
Horrible Place! Stay Away!
For two days we did NOT have water or air conditioning and no one seemed to care. It was awful. The concierge was never available when we needed help. The front desk people were rude. The food was mediocre and the service in the Italian restaurant was horrendous. I have never made a review like this in my life, but it was truly the worst place I've ever stayed!
Agatha, us5 night family trip
Good 6.0
Excellent service but hotel needs improvement
Service was excellent! And food very good, only problem is elevator was not working well and you had to wait long for it Also, rooms need to be upgraded and maintained better, but the beach is beautiful and service amazing
Marco, us2 night family trip
Very Good 8.0
Beauty & Location I’ll go back
The weather was horrible but the hotel couldn’t have pleased me more. Thank you. The staff obviously like their job and take pride in where they work. One word of caution. I stayed in 3 hotels this trip to Mexico..... everyone had difficulty getting me a hot shower. Krystal was my favorite stay.
Cindy, us1 night trip
Very Good 8.0
Food is the only problem
ca8 night trip with friends
Exceptional 10.0
Very nice and friendly service
Bianca, us5 night trip
Very Good 8.0
Great beach!
Great beach Cove and very calm and what a ocean view. The room needs an update throughout. The hotel staff very pleasant, felt very safe and clean.
Jesse, us3 night trip
Good 6.0
Poor customer service and Rude front desk people.
I stand in line (shorter line) behind a family to check out not knowing that there’s only 1 line for check in and check out. The woman called the family in front of me, when they are done I stepped up to the counter to check out only to be asked If I was in line. I told the lady sraff I was behind those family that she helped to check out. She told me that she can’t help me and told I need to stand in line to join the long line of irrate customers. I begged to her to accomodate since no body told me and the people behind me that the long line is the only line that they will entertain. Cant do anything so all the people in front of her merged with the long line of customers and social distancing was not implemented at all. She was rude. The hotel need to have a counter for check out only especially if it’s busy. Most people who are checking out have flights to catch. Checking in is taking more time than checking out. Also, the buffet food is disgusting. Thanks to the server she saved the day by accomodating our request.
Constancio, us3 night family trip
Very Good 8.0
This hotel was great. Excellent location, great service. They even had mariachi's singing during dinner.
Steve, us5 night trip
Poor 2.0
I wouldn’t stay here again!
Our room was by the elevator. The elevator was out of order. They were working on fixing it and the noise was loud and woke up us. The neighbors next door were loud and yelling from their balcony. The elevator was leaking. The hotel was falling apart. The food wasn’t good. The view we had was good. The location is great. Near the clubs. That’s all this hotel has going for itself.
Amy, us3 night trip
Exceptional 10.0
5 star hotel with a beautiful view
Really nice place will be going back again
jesus, us2 night family trip

Krystal Cancun