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Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Photo gallery for Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Exterior
On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas
Indoor pool, outdoor pool, pool cabanas (surcharge), pool umbrellas

Overview of Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

5.0 star property
Biarritz palace with spa and outdoor pool, aimed at LGBTQ guests

9.2/10 Superb

206 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €302
Price available on 01/12/2022
Map
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Breakfast available
  • Free children's club
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • On the beach

Getting around

  • Biarritz (BIQ-Pays Basque) - 13 min drive
  • San Sebastian (EAS) - 40 min drive
  • Biarritz Station - 14 min drive
  • Boucau Station - 14 min drive
  • Jatxou Station - 18 min drive

Restaurants

  • Palais de Jade - 3 min walk
  • LTB La Table Basque - 5 min walk
  • La Crêpe Dentelle - 5 min walk
  • Pizzeria des Arceaux - 5 min walk
  • Le Clos Basque - 6 min walk

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is a great choice for your beach stay in Biarritz, putting you near activities such as scuba-diving, snorkelling and surfing/body boarding. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. La Rotonde, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch and dinner. A free kid's club, a poolside bar and a fitness centre are other highlights at this luxurious palace. Fellow travellers like the helpful staff and location.

Languages

Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 142 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured uncovered on-site self-parking (EUR 30 per day; includes in/out privileges)
  • Uncovered on-site valet parking (EUR 30 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Children's menu
  • Lifeguard on site

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Free use of nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1854
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Selected Comfort mattress
  • Free cot/infant bed

What to enjoy

  • Individually decorated

Freshen up

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Rotonde – Overlooking the ocean, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required.
Le Sunset – This poolside restaurant specialises in French cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Le Lounge – Overlooking the ocean and pool, this restaurant specialises in French cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required. Open daily.
Le Bar Napoleon III – On-site bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Breakfast costs between EUR 50 and EUR 50 for adults, and EUR 25 and EUR 25 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 90.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50 per pet, per night

Parking

  • Uncovered self-parking costs EUR 30 per day with in/out privileges
  • Uncovered valet parking costs EUR 30 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

This property caters to LGBTQ guests.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Hôtel du Palais Biarritz in The Unbound Collection by Hyatt
Hotel du Palais Biarritz In The Unbound Collection By Hyatt

Frequently asked questions

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offer free cancellation for a full refund?
Yes, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt on 1 December 2022 start from €302, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
Yes, cats and dogs are welcome. There's a charge of EUR 50 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
Yes. Self-parking costs EUR 30 per day. Valet parking costs EUR 30 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
No, this palace doesn't have a casino, but Casino Barriere (7-min walk) is nearby.
What is there to do at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?
Yes, there are 3 on-site restaurants, featuring French cuisine, garden views and poolside dining. Nearby restaurants include LTB La Table Basque (5-min walk), La Crêpe Dentelle (5-min walk) and Pizzeria des Arceaux (5-min walk).
What's the area around Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt like?
Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is located on the boardwalk, a short 6-minute walk from Bay of Biscay and 7 minutes' walk from Casino Barriere. Travellers say that this palace is in a good location.

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Michel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel in Biarritz
One of the best hotels I've stayed in. The location is right by the beach and the views are amazing. Friendly staff.
arthur, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful in every way
Beautifully renovated hotel with lots of history and charm. Outstanding service from all staff. Michelin star restaurant. Amazing outdoor pool and great indoor pool for rainy days. The spa is first class too. This hotel has it all. Hope to come back some day
Esther, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rose, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ronssin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alyssa, 2-night trip
Verified Hotels.com guest review

8/10 Very good

wonmin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A Magical place!
We had a fabulous stay at this historic and beautifully restored monument hotel. From the moment we check-in, Semen, provided the most attentive care and attention, and walked us to our room and gave us a tour of the hotel. Julien at Concierge gave us exceptional, above and beyond service and information throughout our stay. This was one of the most memorable stay and experience. The dining at the La Rotonda was amazing, the pool is gorgeous, the spa was amazing. Everyone at the hotel provided absolutely the best service. Extraordinary experience!
sunset from the terrace bar
K, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

An amazing hotel in an amazing location. The food and staff where top notch. I highly recommend this hotel even though it’s expensive
Antonio, 3-night romance trip
Verified Expedia guest review