We have always thought that the Bangkok Shangri-La was one of the best hotels we stopped at but this time it was a little disappointing. There seem to have been little cuts all over and this was a surprise. On arrival only one person on check in, waited over 10 minutes to get served. In the room the tea and coffee was very sparse, again not what it was. And in the brr no snacks with your drink, used to have great nuts. All small but significant cuts. Will we stay again, not sure for a high price the small things make the difference to other hotels. On the plus side room was great and as always the staff are excellent.