All properties in Bilbao, Basque Country, Spain

Hotel Carlton

Luxury hotel with restaurant, near Guggenheim Museum Bilbao

  • Free WiFi

Image gallery

  • Interior Entrance
  • Interior Entrance
  • Presidential Suite, City View - Living Room
  • Junior Suite, City View - Living Room
  • Interior Entrance
Interior Entrance. Image 1 of 70.
1 / 70Interior Entrance
Plaza Federico Moyua 2, Bilbao, 48009, Vizcaya, Spain
  • The hotel is located right at the center and very convenient to reach every single…

    Aug 30, 2020

  • Staff were not entirely friendly. Asked for a kettle to. Be delivered to the room. Never…

    Aug 5, 2019

See all 476 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 142 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Self parking

For families

  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
  • Bathtub or shower
  • Flat-panel TV

What’s around

  • In Abando
  • Guggenheim Museum Bilbao - 11 min walk
  • San Mames Stadium - 15 min walk
  • Ensanche - 1 min walk
  • Plaza Moyua - 2 min walk
  • Chavarri Palace - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Superior Double Room, City View
  • Double Room Single Use
  • Superior Double Room Single Use, City View
  • Junior Suite, City View
  • Presidential Suite, City View


Plaza Federico Moyua 2, Bilbao, 48009, Vizcaya, Spain
  • In Abando
  • Guggenheim Museum Bilbao - 11 min walk
  • San Mames Stadium - 15 min walk

What’s around


  • In Abando
  • Guggenheim Museum Bilbao - 11 min walk
  • San Mames Stadium - 15 min walk
  • Ensanche - 1 min walk
  • Plaza Moyua - 2 min walk
  • Chavarri Palace - 3 min walk
  • Palacio de la Diputación Foral de Vizcaya - 3 min walk
  • Galeria Bay Salt - 4 min walk
  • Galeria Venus - 4 min walk
  • Azkuna Zentroa - 5 min walk
  • Gran Casino Bilbao - 5 min walk

Getting around

  • Bilbao Airport (BIO) - 12 min drive
  • Vitoria (VIT) - 38 min drive
  • Bilbao (YJI-Bilbao-Abando Train Station) - 9 min walk
  • Bilbao-Abando Station - 9 min walk
  • Bilbao Zabalburu Station - 10 min walk
  • Moyua Station - 1 min walk
  • Indautxu Station - 6 min walk
  • Abando Station - 8 min walk

At a glance

Hotel size

  • This hotel has 142 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets stay free (dogs and cats only)
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 22 lbs)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (EUR 15 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Onsite garage
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Health club

Working away

  • Business center
  • Number of meeting rooms - 12
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Year Built - 1926
  • Elevator
  • Safe-deposit box at front desk


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Freshen up

  • Bathtub or shower

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Carlton - This restaurant serves lunch and dinner.

Small print

Also known as

  • Carlton Bilbao
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel
  • Hotel Carlton Bilbao
  • Hotel Carlton Hotel Bilbao

Optional extras

Self parking costs EUR 15 per day

Full breakfast is offered for an extra charge of EUR 18 for adults and EUR 15 for children (approximately)


Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Carlton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 15 per day. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, cats and dogs stay free, with a limit of 1 per room and maximum weight of 22 lbs per pet. Service animals are exempt from fees.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Yes, there's an onsite restaurant, Carlton. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include La Olla (3-min walk), La Viña del Ensanche (3-min walk), and El Globo (3-min walk).
  • No, this hotel doesn't have a casino, but Gran Casino Bilbao (5-min walk) is nearby.
  • Maintain your daily exercise routine at the health club.
  • 10.0.Exceptional

    Had a wonderful stay would recommend.5 star staff!

    Daniel, 2 night romance trip, Aug 9, 2019

    Verified guest review

  • 10.0.Exceptional

    Needed a bit more milk for my coffee in room but the balcony was a lovely surprise that more than made up for it. Great bed for a comfortable sleep and lovely decor.

    Tracey, 1 night trip with friends, Jul 14, 2019

    Verified guest review

  • 10.0.Exceptional

    Quick, great stay!

    We had one night in Bilbao and The Carlton was perfect. Great location and great service. Couldn’t ask for anything more.

    Adrian, 1 night romance trip, Jun 8, 2019

    Verified guest review

  • 4.0.Fair

    Does not deserve 5 stars. The hotel certainly meet the objective requirements for the 5th star (sizes and organisation), but the quality is below 5 stars standards. The room was cheap for a 5 star, so I wasn't expecting a 5 star quality anyway, but except from the reception room that is spectacular, the rest of the hotel is pretty basic with basic furniture. The bed in our room, though mentioned as "king size" was 2 single beds close to one another, on wheels (as it's a fake wooden floor on the floor and not carpeting). There was no lock on the wheels, so turning in the beds made the beds move apart. They do offer a small bottle of water and coffee/teas with an Espresso machine. Staff at the reception very nice. My stay was only 1 night, so didn't mention the room quality to the staff. More problematic for long stays.

    Steph, 1 night romance trip, Mar 15, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Not so five star!

    Staff very rude while checking out Attempting to over charge.

    Ezio, 1 night romance trip, Mar 2, 2019

    Verified guest review

  • 8.0.Very Good

    Reception staff were not friendly or welcoming on our arrival. Receptionist kept us waiting even though not dealing with other guests and then raised his eyebrows and said "oh, you are very early for check-in (it was 11.30am). We knew it was a bit early to check in but just wanted to leave our cases and go out sightseeing. Not the warmest of welcomes! However, after that we dealt with a nice young man with a beard who was much friendlier and more helpful.

    Finola, 2 night trip, Nov 8, 2018

    Verified Expedia guest review

  • 6.0.Good

    Good location but dated and tired

    The location is excellent - this is the reason we decided to stay here again since our first stay in 2019. We felt the guys at the reception are not very friendly again this time, not horrible in any means but not very welcoming like other hotels. The bed was comfortable but all the furniture and shower/bath are really dated and need some face lift. At the check out, there was only one guy at the reception. We were the 2nd in line but we were there for 20 minutes! He did not much care although the queue was building at the reception. We were wondering why he did not call other members of the staff. It is really hard to believe that this hotel is a 5 star property.

    Jung, 1 night trip, Jul 20, 2021

    Verified guest review

  • 10.0.Exceptional

    great hotel

    recently modernised, great comfort in the room and staff always helpful and friendly

    2 night trip with friends, Jul 1, 2021

    Verified guest review

  • 8.0.Very Good

    Great comfort.

    1 night family trip, Mar 18, 2021

    Verified guest review

  • 10.0.Exceptional

    Warm welcome

    Reception team super helpful and really Covid aware.

    andrew, 1 night trip with friends, Sep 27, 2020

    Verified guest review

See all 476 reviews