Quality Hotel & Suites At The Falls

Photo gallery for Quality Hotel & Suites At The Falls

Primary image
Indoor pool
Indoor spa tub
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Quality Hotel & Suites At The Falls

Quality Hotel & Suites At The Falls

2.5 star property
Hotel with indoor pool, near Old Falls Street

6.8/10 Good

1,000 verified Hotels.com guest reviews

Guests rated location

  • Walkable267 positive mentions
  • Convenient202 positive mentions
  • Safe134 positive mentions
  • Dining options112 positive mentions
  • Quiet105 positive mentions

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
240 1st Street, Niagara Falls, NY, 14303
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Spa tub
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
  • ATM/banking services
  • Vending machine
  • Laundry service
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Niagara Falls
  • Seneca Niagara Resort & Casino - 3 min walk
  • Niagara Falls State Park - 5 min walk
  • Maid of the Mist - 7 min walk
  • Rainbow Bridge - 9 min walk
  • American Falls - 15 min walk
  • Clifton Hill - 17 min walk
  • Fallsview Indoor Waterpark - 18 min walk
  • Casino Niagara - 22 min walk
  • Fallsview Casino - 34 min walk
  • Horseshoe Falls - 37 min walk

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 11 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 34 min drive
  • Niagara Falls Station - 4 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Niagara Falls Station - 5 min drive

About this property

Quality Hotel & Suites At The Falls

When you stay at Quality Hotel & Suites At The Falls, you'll be in a fantastic location, only a five-minute walk from Seneca Niagara Resort & Casino and Niagara Falls State Park. After having fun at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, Fallsview Casino and Clifton Hill are a short five-minute drive away. The helpful staff and location get good marks from fellow travellers.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 206 rooms
  • Arranged over 4 floors


  • Check-in time from 4 PM until 7 AM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Free off-site parking nearby

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area

Travelling with children

  • Children stay free

What to do

  • Pool table
  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • An indoor pool
  • Hot tub


  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features


Legends Bar – On-site bar. Guests can enjoy drinks at the bar.
Papa John's – This restaurant specialises in American cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • 7 per cent destination fee will be charged
  • Resort fee: USD 9.95 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Business centre/computer access
    • Newspaper
    • Faxes
    • In-room bottled water
    • In-room coffee
    • Concierge service
    • Laundry facilities
    • Housekeeping
    • Additional inclusions

Optional extras

  • Safes in guest rooms can be used for USD 1.50 per night

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.


Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Quality Hotel Falls Niagara Falls
Quality Hotel Falls
Quality Falls Niagara Falls
Quality Falls
Quality Hotel And Suites At The Falls
Quality Hotel Niagara Falls
Quality & Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

Last visit there
Pool cloudy ,unusable safely.. and needed cleaned...furniture in room and in hallways worn and sometimes was thread bare...rest rooms downstairs filthy.. Desk help and cleanup people did the best they could
DANNY, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The hotel staff were friendly and helpful. I know since COVID rooms aren’t cleaned during our stay. The bathroom was extremely small but we managed. We got extra bath towels at the front desk with no problem. The lobby was clean but halls and carpet seemed dirty to me in other areas of the hotel. My grandson loved the pool, although it always looked cloudy to me. I didn’t get in it. Breakfast was ok. Coffee, tea, juice, cereal and muffins. I did like the little outside area with games and the location to the falls. I chose this hotel for the location, pool, and price and it delivered in these areas.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good place but could be great
Nice place. Too little parking. There is a bag next to one entrance thats been there for years. Room cleaning was 100%, the lobbys and restaurants needed a good clean. Staff was great but the keycards stopped working all the time. Had to get keys remade a lot. Gift shop was great too.
Stephen, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Proximity to the Falls > hotel in need of makeover
We went back and forth on this hotel when looking at the reviews. If you're looking for a pristine, modern, high class hotel experience then pass on this one because you'll be on here complaining how the paint job wasn't perfect. If all you care about is an affordable place to sleep that is a very short walk to Niagra Falls, then this will probably work for you. The whole area is dated, they're doing a lot of work to clean up the state park area, but most of the hotels around didn't look much better than this one and when we visited they were all a decent step up in price. The front desk guy was very nice, gave great directions to the parking ramp for overflow parking, and answered all of my questions. The parking lot at the hotel is small, so you're probably going to have to park in a ramp. The entrance to the ramp is a good block away, but you can park all the way in the corner closest to the elevator and hotel and you literally have to walk across the street to get back to the hotel. Most of the critical reviews on here are from people that are just looking to complain about something. This place isn't "nice" but the people were helpful and friendly and the location was perfect.
Dan, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Room was very dated. Walls needed painting. Hallway also needs fresh paint and carpet upgrade.
1-night trip
Verified Hotels.com guest review

4/10 Fair

Ian, 1-night trip
Verified Hotels.com guest review

6/10 Good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dale, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Sonali, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Greg, 2-night family trip
Verified Hotels.com guest review