4/10 Fair
6 June 2023
Great location. Disappointing service.
We were staying because my husband was running in the Cork Marathon. The location was excellent for our purposes. Check in was easy, the room was fine. It was insanely expensive for the two night stay coming to €655 for the two of us and our 4 year old. We paid it as there was no option all the ither hotels were booked. It was a busy weekend in Cork. When we came home from the marathon the room had not been serviced but we figured they woulld do it later. When we got back from our early dinner at 7pm it was still not serviced. Our 4 year old was ready for bed so we couldn't get it serviced at that time. The reception sent up fresh towels and a few bottles of water. They said they would speak to the cleaning staff. There was no mention of it in check out and we were not asked if we enjoyed our stay. I had to go back and ask for an invoice/ receipt. While playing in the room on the morning of check out my child accidentally moved one of the beds (it was in wheels) there was an empty biscuit packet and a dirty tissue under the bed that were not from our stay.
Cliona
Cliona, 2-night family trip
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