Metropole Urban Hotel

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View from room
View from room
View from room
In-room safe, individually decorated, individually furnished, desk

Overview of Metropole Urban Hotel

Metropole Urban Hotel

4.0 star property
4-star hotel with restaurant, near Morosini Fountain

9.2/10 Superb

93 verified guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • Bar
  • 24/7 front desk
The price is €167
Price available on 25/07/2022
Agia Aikaterini Square, Heraklion, 71201
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Meeting room
  • Free newspapers in the lobby
For families
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Flat-screen TV
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Heraklion
  • Heraklion Archaeological Museum - 8 min walk
  • Heraklion Port - 19 min walk
  • Morosini Fountain - 4 min drive
  • Heraklion Loggia - 5 min drive
  • Historical Museum of Crete - 2 min drive
  • Koules Fortress - 11 min drive
  • Knossos Archaeological Site - 15 min drive
  • Palace of Knossos - 18 min drive
  • Watercity Waterpark - 21 min drive
  • Dinosauria Park - 21 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 13 min drive

About this property

Metropole Urban Hotel

Only 4.4 mi (7.1 km) from the airport, Metropole Urban Hotel puts you within a 10-minute drive of Heraklion Port and Heraklion Archaeological Museum. You can relax with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. This upmarket hotel is also 4.2 mi (6.8 km) from Palace of Knossos. Fellow travellers love the helpful staff and central location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of Health First (Greece)


Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms


  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Off-site parking within 656 ft (EUR 8 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting room


  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • Safe-deposit box at front desk


  • Lift

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Spanish

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Late checkout can be arranged for an extra charge of EUR 30 (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests must contact this property in advance to reserve cots/infant beds


You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Parking is available nearby and costs EUR 8 per day (656 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece) guidelines.


Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Central Heraklion is a great place to visit
The hotel was in a great location. The welcome on arrival was generous. The hotel was very clean and very comfortable. Breakfast was generous too.
Mark, 2-night trip
Verified guest review

4/10 Fair

Do not book this hotel
It’s the worst hotel we ever stayed. DO NOT PAY FOR BREAKFAST INCLUDED WHEN MAKE THE BOOKING. It is waste of money, there are a lot of nearby cafe.
Aqil, 1-night trip
Verified guest review

10/10 Exceptional

Great hotel!
Great hotel in a beautiful neighborhood. The staff are amazing. I highly recommend the Metropole. The only suggestion would be better training for the restaurant wait staff. Not very friendly and incredibly slow.
Jeffrey, 3-night business trip
Verified guest review

10/10 Exceptional

Great city centre hotel
Perfect location for exploring Heraklion. Very friendly and helpful staff members.
3-night trip
Verified guest review

10/10 Exceptional

Nice, relaxing stay
Very nice, comfortable stay. Nice hotel restaurant. The bus stop to/from the airport is just on the other side of the plaza facing the church — about a five minute walk with heavy luggage, which makes it extremely convenient!
1-night trip
Verified guest review

10/10 Exceptional

Janos, 1-night trip
Verified guest review

10/10 Exceptional

Great staff and clean room
Emiko, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Sergey, 1-night trip
Verified guest review

10/10 Exceptional

Isaac, 2-night trip
Verified Expedia guest review

4/10 Fair

Arrived just for overnight between flights. The toilet seat and shower had hair on them and the water in the shower didn’t go down properly. There was no complimentary water in the room
Nadya, 1-night family trip
Verified guest review