Hilton Palacio Del Rio

When we arrived, our booking on Hotels.com was not coming up on theif system or on my app. They were so very kind and accommodating. They got on the phone with Hotels.com and rebuilt our reservation in their system. They definitely went above and beyond and I really appreciated everything. It was a nice, clean, & comfortable room as well.

Hotel Sports Bar was a drab dump. Service matches that description as well, it is in need of a serious bar rescue- there's a lot of competion on the riverwalk we regretted ordering a drink within seconds of doing so. Lobby bar was fine, room and view were wonderful except someone was flying a drone by the balconies and stopping in front of me making it impossible to relax on the patio and it would have been a beautiful day to do so.

Hotel was fine but the front desk people lacked knowledge about simple tourist questions an didn’t even know about services in the hotel. Did not explain elevator system.

Perfect trip for a few old gals.

The hotel is beautiful and on my favorite part of the riverwalk. There was a glitch in the motion sensor in the entry way, so the light kept coming on, which kept waking us up. Staff (especially Nikka) was friendly and tried to make it right. For that reason, I’d still recommend this hotel and rate it as excellent. Those things are going to happen. They can’t be helped, but the way the staff handles it can, and they were great.