Sonesta ES Suites Ann Arbor

An Excellent stay for the price, will return in the future

4/5 Pros: AMAZING value!!! Immaculately clean. Comfortable bed for picky sleepers. Amazing Kitchen Comfortable furnishings except for stoner couch Friendly and helpful staff. Great soundproofing(very near freeway) Cons: Was not disclosed that it was an outdoor pool. Bathtub was dangerously slippery.(needs grip strips near sides on bottom.

Decided on this hotel because it was close to university of Michigan since my son had camp there. Good clean and comfortable hotel.

We were sent a survey from Sonesta and I hope that the general manager reads it because this property has serious problems. When we arrived our room wasn’t ready for check in until over 3 hours later. The gentleman at the front desk reduced our rate by half but it was evident that he did not really care. We did observe house keep wandering around the property a lot with coffee but our room got cleaned once in the four days we were there. Yes, they tell you that you get a big cleaning only if you’re staying for 7 or more days, but we were assured garbages would be emptied etc, no they were not. My kids couldn’t use the whole basketball court because they were using it for moped parking for U of M athletes staying there, the athletes were probably the only guests getting good service at this property. The breakfast is awful... I thought the other bad reviews that I saw must be picky or finicky but this was a terrible stay. I spent my entire day traveling home plagued with food poisoning, I can’t say for sure it was Sonesta but it wasn’t good. I do want to add that the only high point was an older gentleman in the evening at the front desk, he was wonderful, they need more of him.

A nice hotel. However, the carpet in our room felt slightly damp as though the room had been cleaned recently but the carpet didn’t dry completely.