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JEN Penang Georgetown by Shangri-La

4.0 star property
Family-friendly hotel with outdoor pool, connected to a shopping centre, near 1st Avenue Mall

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Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Garden
Outdoor pool, pool umbrellas, pool loungers
City view
Interior
In the heart of Georgetown, JEN Penang Georgetown by Shangri-La offers a welcoming retreat with a sauna and steam room to unwind. Enjoy local and international cuisine at Cafe Jen, or lounge by the outdoor pool surrounded by lush gardens. Helpful staff are always available to make your stay comfortable.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • In-room childcare
  • Conference centre
  • Business centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is €75
includes taxes & fees
5 May - 6 May

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Blackout curtains
  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Sofa bed
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Down duvet
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
Sofa bed
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King

Down duvets, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down duvets, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Deluxe twin Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Family Room

Down duvets, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Club Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Club Deluxe Twin Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment

Down duvets, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Twin

Down duvets, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room with City View (King, Executive Lounge Access)

Down duvets, in-room safe, desk, laptop workspace

Executive Double Room with City View (King, Executive Lounge Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Down duvets, in-room safe, desk, laptop workspace

Triple Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Presidential Double Room with City View (King, Executive Lounge Access)

Down duvets, in-room safe, desk, laptop workspace

Presidential Double Room with City View (King, Executive Lounge Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Down duvets, in-room safe, desk, laptop workspace

Double Room

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

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9.0 out of 10, Wonderful, 146 reviews
The price is €88
includes taxes & fees
18 May - 19 May
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About the area

Map
Magazine Road, George Town, Penang, 10300

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 km
  • KOMTAR - 2 min walk - 0.2 km
  • Penang Times Square - 6 min walk - 0.5 km
  • Gurney Drive - 2 min drive - 2.6 km
  • Swettenham Pier Cruise Terminal - 3 min drive - 2.8 km

Getting around

  • Penang (PEN-Penang Intl.) - 26 min drive
  • Penang Sentral - 27 min drive
  • Tasek Gelugor Station - 35 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Châteraisé - ‬1 min walk
  • ‪Sin Nam Hong Cafe - ‬2 min walk
  • ‪A&W - ‬1 min walk
  • ‪KFC - ‬2 min walk
  • ‪Matcho Cafe - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

At JEN Penang Georgetown by Shangri-La, you'll be a short five-minute drive from KOMTAR and Gurney Drive. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Jen, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge, a 24-hour health club and a fitness centre. The helpful staff and nearby shopping get great marks from fellow travellers.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

At a glance

DONE

Hotel size

    • 443 rooms
    • Arranged over 17 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 AM
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
    • Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free covered on-site self-parking
    • On-site parking is limited
    • Off-site parking nearby (MYR 72 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1986
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Well-lit path to entrance
  • 16 steps to reach property

Room amenities

Be entertained

  • 40-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle service is offered for an extra charge of MYR 96 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Parking is available nearby and costs MYR 72 per day
  • Guests must contact this property in advance to reserve on-site parking

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Jen Penang
Jen Penang
Hotel Jen Penang George Town
Traders Hotel Georgetown
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Jen Penang George Town
Hotel Jen Penang by Shangri La
JEN Penang Georgetown by Shangri La
JEN Penang Georgetown by Shangri-La Hotel
JEN Penang Georgetown by Shangri-La George Town
JEN Penang Georgetown by Shangri-La Hotel George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La offer free cancellation for a full refund?

Yes, JEN Penang Georgetown by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Penang Georgetown by Shangri-La?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JEN Penang Georgetown by Shangri-La?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at JEN Penang Georgetown by Shangri-La?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by JEN Penang Georgetown by Shangri-La?

Yes, an airport shuttle is available. The charge is MYR 96 per vehicle one-way.

What are the check-in and check-out times at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM. Check-out time is noon. Express check-in and check-out are available.

What is there to do at JEN Penang Georgetown by Shangri-La and nearby?

JEN Penang Georgetown by Shangri-La has an outdoor pool and a 24-hour health club, as well as a sauna and a garden.

Are there restaurants at or near JEN Penang Georgetown by Shangri-La?

Yes, Cafe Jen offers local and international cuisine.

What's the area around JEN Penang Georgetown by Shangri-La like?

JEN Penang Georgetown by Shangri-La is in Downtown George Town, a short 2-minute walk from KOMTAR and 6 minutes' walk from Penang Times Square. Travellers say that the area is walkable and good for shopping.

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JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Food
Breakfast
Shopping malls
Restaurant
Bathroom
Towns
View

What guests liked

  • The breakfast buffet offered a great spread of food choices with excellent quality and variety. (19 reviews)
  • The property is conveniently located near shopping malls and restaurants, offering easy access to a variety of dining options. (7 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

3 nights 4 days relax visit in Penang, quite a relaxing, safe and great food place …. Prices are reasonable…
Santoso, 3-night trip

10/10 Exceptional

Great Stay

Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed.
Fraser, 3-night trip

10/10 Exceptional

Good location
8-night trip

10/10 Exceptional

Great stay!

The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang.
Kay Wee, 3-night trip

10/10 Exceptional

good place to stay in downtown.
yuya, 1-night trip

10/10 Exceptional

I am a regular at Jen Penang

Enjoyed the convenience of the central location.
Patricia, 4-night trip

10/10 Exceptional

It's every central and walkable to most of the tourist attraction.
Hung Peng, 2-night trip

10/10 Exceptional

Spacious excellent staff n service n good location
Sim Hee, 3-night trip

8/10 Very good

Normal 4 stars hotel
Wei Qiang, 1-night trip

10/10 Exceptional

Good and clean. Easy to go to every where.
han man, 4-night trip

10/10 Exceptional

The rooms were spacious and very comfortable. Staff were lovely. There are plenty of shops and restaurants nearby but the roads are busy so crossing them can be a challenge. You can walk to many of the historic sights.
Judy, 4-night trip

8/10 Very good

Almost everything is good. Good lobby, good buffet breakfast, good lobby staff and housekeeping. 2 points to be improved 1. The air-conditioning is a bit noisy even is still acceptable. 2. When ordering room dining services at midnight, the staff who pick up the call seems not want to serve by the tired sounds
KA HO, 2-night trip

10/10 Exceptional

Great visit to Penang. Hotel Jen location was great.
3-night trip

10/10 Exceptional

Great location with easy access to local attractions.
Raymond, 2-night trip

10/10 Exceptional

conveniently located around places of attractions
Pak Keong, 3-night trip

10/10 Exceptional

Very convenient location! Within walking distance to shopping centres & the sight seeing places in Geirgetown.
Kay Shing, 5-night trip

10/10 Exceptional

Good location
Debbie, 2-night trip

10/10 Exceptional

Well trained staffs

Well prepared with a extra bed layout in the room
Daniel, 1-night trip

10/10 Exceptional

Jen hotel staff are friendly and supportive
Tan, 4-night trip

10/10 Exceptional

Nice and clean room. Good location.
LOH, 1-night trip

10/10 Exceptional

Perfect location for traveller
Kit Ming, 4-night trip

6/10 Good

Pillows too soft, didnt have good night sleep for the 8 nights. A bit dusty in the room. But i guess is normal. Staff are all very friendly and enthusiatic about their work. Buffet breakfast varieties a lot. Overall still okay.
jolyn, 1-night trip

10/10 Exceptional

Breakfast had a lot of choices, friendly staff, easy to walk to heritage art and around Georgetown.
Belinda, 3-night trip

8/10 Very good

Breakfast buffet spread is good. Overall good
HUI SERN, 2-night trip

10/10 Exceptional

The location is pretty central and easy to navigate.
De Wei, 3-night trip