Santa Catalina, a Royal Hideaway Hotel

Photo gallery for Santa Catalina, a Royal Hideaway Hotel

Lobby
Pool
Junior Suite (Premium) | Terrace/patio
Terrace/patio
Junior Suite | Minibar, in-room safe, free WiFi, bed sheets

Overview of Santa Catalina, a Royal Hideaway Hotel

VIP Access

Santa Catalina, a Royal Hideaway Hotel

5.0 star property
Luxury hotel with restaurant, near Las Alcaravaneras Beach

9.4/10 Exceptional

226 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is €160
Price available on 02/10/2022
Map
Calle Leon Y Castillo, 227, Las Palmas de Gran Canaria, Gran Canaria, 35005
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Health club
  • Beach towels
  • Self parking
  • 24-hour room service
  • Spa services
  • Conference centre
  • 6 meeting rooms
  • Terrace
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • Heart of Las Palmas de Gran Canaria
  • Las Canteras Beach - 30 min walk
  • Port of Las Palmas - 13 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 34 min drive

About this property

Santa Catalina, a Royal Hideaway Hotel

5-star luxury hotel by the sea, rejuvenated in 2019
Consider a stay at Santa Catalina, a Royal Hideaway Hotel and take advantage of a terrace, a garden and dry cleaning/laundry services. Treat yourself to spa services, such as a massage, a body treatment or a facial. The on-site restaurant, Camarote, features pool views. Free in-room WiFi is available to all guests, along with car hire on site and a bar.
Other perks at this hotel include:
  • Swimming pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and luggage storage
  • Wedding services, a 24-hour front desk and a front desk safe
  • A banquet hall, 6 meeting rooms and a lift
  • Guest reviews speak well of the pool, central location and helpful staff
Room features
All 204 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as climate-controlled air conditioning and dressing gowns. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 204 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

What to do

  • Beach nearby

Working away

  • 6 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 1890
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Swimming pool
  • Spa services

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Dining

Camarote – Overlooking the pool, this restaurant only serves lunch. Guests can enjoy drinks at the bar.
Poemas by Hermanos Padrón – This fine-dining restaurant serves lunch and dinner. 1-star Michelin rating. Reservations are required. Open selected days.
1890 La Bodeguita – Overlooking the garden, this tapas bar serves lunch and dinner. Open daily.
Bar Carabela – On-site piano bar. Open daily.
Rooftop (Only adults) – This cocktail bar overlooks the ocean and garden. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 30 for adults and EUR 25 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Spa access is available for an extra charge of EUR 15 per day

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Self-parking costs EUR 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

On-site parties or group events are strictly prohibited.

Guests can rest easy knowing that there's a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Santa Catalina Las Palmas De Gran Canaria
Santa Catalina Royal Hideaway Hotel Las Palmas de Gran Canaria
Santa Catalina Las Palmas De Gran Canaria
Santa Catalina
Santa Catalina Royal Hideaway Hotel
Santa Catalina Royal Hideaway Las Palmas de Gran Canaria
Santa Catalina Royal Hideaway
Santa Catalina a Royal Hideaway Hotel
Santa Catalina a Royal Hideaway Hotel 5*GL
Santa Catalina, a Royal Hideaway Hotel Hotel

Frequently asked questions

Does Santa Catalina, a Royal Hideaway Hotel offer free cancellation for a full refund?
Yes, Santa Catalina, a Royal Hideaway Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Santa Catalina, a Royal Hideaway Hotel?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Santa Catalina, a Royal Hideaway Hotel on 2 October 2022 start from €160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Santa Catalina, a Royal Hideaway Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Santa Catalina, a Royal Hideaway Hotel?
Yes, there's a pool.
Are pets allowed at Santa Catalina, a Royal Hideaway Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Santa Catalina, a Royal Hideaway Hotel?
Yes. Self-parking costs EUR 20 per day. Parking spaces may be limited.
What are the check-in and check-out times at Santa Catalina, a Royal Hideaway Hotel?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Santa Catalina, a Royal Hideaway Hotel?
No, this hotel doesn't have a casino, but Casino Las Palmas (11-min drive) is nearby.
What is there to do at Santa Catalina, a Royal Hideaway Hotel and nearby?
Santa Catalina, a Royal Hideaway Hotel has a 24-hour fitness centre and spa services, as well as a garden.
Are there restaurants at or near Santa Catalina, a Royal Hideaway Hotel?
Yes, Camarote offers garden views. Nearby restaurants include Allende (5-min walk), Restaurante Bar Pantalan (6-min walk) and Cafetín (7-min walk).
What's the area around Santa Catalina, a Royal Hideaway Hotel like?
Santa Catalina, a Royal Hideaway Hotel is in the heart of Las Palmas de Gran Canaria, a short 15-minute walk from Las Alcaravaneras Beach and 18 minutes' walk from Gran Canaria Marina. The local area is central and popular for its beaches.

Overall score and ratings

9.4

Exceptional

9.5/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Unbelievable
Fabulous hotel, would love to return next year!
donna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

EMILIYA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

One of our favourites
One of our favourites. Standards are high. Steeped in history, it portrays a modern professional venue to stay at.
Kevin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Absolute luxury amazing place to stay
4-night trip
Verified Hotels.com guest review

6/10 Good

The staff were very professional and helpful. The hotel, however, does not warrant five stars as our room was poorly appointed for a hotel aspiring to that standard.
Eugene, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Everything about our stay was great, except for two key issues: 1. Noise. I have noticed other reviews also mention this, so at least I know it's not just me. I don't know why other guests felt the constant need to move around their furniture late at night, but this kept happening. An easy solution would be to stick soft toppers to the legs of furniture to ensure they don't scrape against the marble floors when they have to be moved. It was extremely annoying to have to hear whilst trying to get to sleep (and I was wearing ear plugs!). Another related issue was the extreme noise and rowdiness coming from the room next door. Not what I would expect from such an exclusive hotel. I was told I should've called reception but I doubt they would've been able to forcibly remove them (I had to tell them to shut up at around 5:20am). 2. Cleanliness. I cannot believe I'm saying this, but after a day out, we came back to our room to find not one but two dirty, wet cleaning mops: one on the sink, one on the table under the TV. This is shocking, especially during Covid times. We had to pick them both up and chuck them into the bin, using some toilet paper. When I mentioned this at reception, all they did was apologise, which frankly felt a bit deflating. A 5*GL hotel should be doing more in this regard, esp. from a key health and safety point of view. Mistakes happen, I get it, but at least offer something back or try to understand how shocking it is to find dirty rags in one's room!
Isabel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Really wonderful property. Very relaxing and luxurious. Great patio rooms and views from the rooftop bar. All the restaurants were consistently very good, which is not a given in Spain. One small problem, they could use a valet service given how tight the underground parking lot is.
Krzysztof, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Stephen, 11-night trip
Verified Expedia guest review

10/10 Exceptional

Louise, 3-night trip
Verified Hotels.com guest review