The Madison Washington DC, A Hilton Hotel

Attended a 3 day conference at another hotel, but stayed here based on recommendations. Unpleasant staff at check-in; I have received better reception by the TSA. Arrived to the room and noted a terrible odor. I thought running the fan would help, but it did not. Called desk, they answered after 10-15 rings, "sending someone right up". Gentleman arrives 20 mins later with air freshener. Called again, 10-15 rings, representative definitely annoyed by the second call, "it was a mistake, sending engineering". 2 gentleman arrived 30 mins later to work on bathroom drains - one kept saying he didn't smell anything. After 3 or 4 trips to get supplies, they concluded it was the sink drain and now fixed. Smell lingers. In addition, the executive lounge experience was dry chicken on a stick and room temperature iceberg lettuce with ranch dressing. The "city view" is a direct view into the office building windows across the street. Thin walls, expect to hear everything in the next room. There was one concierge who was very helpful, unfortunately, this was on my last night and just too late. Expected a lot more.

Stay was fine until we realized that the fire alarm was not working in the hotel. The front desk was not receptive to us letting them know that our alarm was not working on the 9th and 10th floors. Just the PA system to tell us all was ok was working. Totally not good.

It was a wonderful stay. The location was in close proximity to most all the museums we wanted to visit. I would def book again!

The staff is amazing! They are very friendly, and go above and beyond to help you! The room is clean , pretty and super comfortable. My only complaint is the parking fee. 55.00 to Park a car for one night is outrageous. We had 2 cars there so we paid $110 for one night. I love this hotel and we travel here often but this would certainly be a factor in our next visit to DC.

Wedding party. 6 rooms total. A lot of expense and to not have a coffee maker in the room was a minor issue but still an issie. But having our dogs on property was really nice.