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Lotte New York Palace

4.5-star4.5 stars
455 Madison Ave, New York, NY, 10022, United States of America

Luxury hotel with 3 bars/lounges, near 5th Avenue
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From 5,048 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Vibe
Awesome vibe
Service
Fantastic service
WiFi
Complaints about WiFi

Lotte New York Palace

from €365
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 2 Double Beds, View (Skyline)
  • Premier Room, 1 King Bed, View (Skyline)
  • Studio Suite, 1 King Bed with Sofa bed, City View, Corner (Cathedral View)
  • Room, 2 Double Beds, Tower
  • Room, 1 King Bed, Tower
  • Superior Room, 2 Double Beds
  • Room, 2 Double Beds, View (Cathedral View)
  • Superior Room, 1 King Bed
  • Room, 1 King Bed, View (Cathedral View)
  • Suite, 1 King Bed, Corner (Towers Corner)
  • Suite, 1 Bedroom, Tower
  • Deluxe Suite, 1 Bedroom
  • Deluxe Suite, 1 Bedroom, Corner
  • Premier Room, 1 King Bed, Accessible
  • Premier Room, 2 Double Beds, Accessible (Skyline)
  • Room, 1 King Bed, Accessible, View (Cathedral View)
  • Room, 2 Double Beds, Accessible, View (Cathedral View)
  • Superior Room, 1 King Bed, Accessible
  • Superior Room, 2 Double Beds, Accessible
  • Room, 2 Queen Beds, Accessible, Tower
  • Suite, 1 King Bed, Accessible, Corner
  • Deluxe Suite, 1 King Bed, Accessible, Corner

What’s around Lotte New York Palace

Landmarks

  • In Midtown
  • 5th Avenue - 1 min walk
  • St. Patrick's Cathedral - 3 min walk
  • Rockefeller Center - 5 min walk
  • Top of the Rock - 6 min walk
  • Museum of Modern Art - 6 min walk
  • Radio City Music Hall - 7 min walk
  • Central Park - 8 min walk

Getting around

  • New York, NY (LGA-LaGuardia) - 11 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 20 min drive
  • New York, NY (JFK-John F. Kennedy Intl.) - 21 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Caldwell, NJ (CDW-Essex County) - 28 min drive
  • New York Grand Central Terminal Station - 10 min walk
  • New York W 32nd St. Station - 25 min walk
  • New York Penn Station - 4 min drive
  • 51 St. Station - 5 min walk
  • Lexington Av.-53 St. Station - 7 min walk
  • Lexington Av.-63 St. Station - 7 min walk

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs only) *

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club
  • Steam room
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1981
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

Dining

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Lotte New York Palace’s small print

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Valet parking costs USD 80 per night

Breakfast costs between USD 24 and USD 100 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 125 per pet, per stay

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.2 From 2,185 reviews

Exceptional 10.0
Excellent
excellent - brilliant - staff exceptional-
sally, ie3 night family trip
Very Good 8.0
Family holiday
Location great, room great,WFI $15 a day disappointing for this day and age. Could not fault the hotel or location.
Gary, ieFamily trip
Exceptional 10.0
A palace not just in name !
Excellent as always ... Keep returning because it ticks all the boxes
Leo, ie8 night romance trip
Very Good 8.0
Great Central location 1 block from fifth Ave
We chose this hotel based on a recommendation from a family member. The hotel is located 1 block from fifth avenue and lots of restaurants. We could not fault the location, it was close to everything and central. The room was very spacious and had everything we needed. Housekeeping was a bit disappointing. Some days we weren't left the full set of towels which was strange. During a 6 day stay this happened twice. e Also had to request a fridge as the mini bar has sensors so it was impossible to store anything in it. The concierge recommended us 2 bars in the east village, after a 15 minute taxi journey we got there and they were both closed. You can imagine how annoyed we were. Overall I would stay here again based on location and the size of the room. The shower was terrible and not what you would expect from a 4 star hotel.
ie6 night romance trip
Poor 2.0
Disappointed
Requested a birthday arrangement a week prior to check-in for our 6 year old. Nothing was done. Cleaning staff gave an attitude when our toddler wet the bed.
us2 night family trip

Lotte New York Palace

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