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Lotte New York Palace

4.5-star4.5 stars
455 Madison AveNew YorkNY10022United States of America

Luxury hotel with 3 bars/lounges, near Rockefeller Center
  • Luxury Hotel
Great location
Rather comfortable
Awesome vibe
Complaints about WiFi
2045See all 2,045 reviews
From 3,791 reviewsTripAdvisor Traveller Rating

Lotte New York Palace

from €283
  • Superior Room, One King Bed
  • XXX Club King
  • Standard Room, 1 King Bed, Tower
  • Junior Suite, 1 King Bed, Tower
  • Suite, 1 Bedroom, Corner
  • Standard Room, 1 King Bed, View
  • XXX Home
  • Standard Room, 1 King Bed, Corner
  • XCathedral View Guest Room 2 Double Beds
  • Room, 1 Double Bed, Tower
  • XXTower Premier 2 Double Beds w/club
  • XXX
  • Double Room, 2 Double Beds, View
  • XXX Club 2 double
  • Superior Room, Two Double Beds
  • XXX
  • XXXX - Club Guest Room 2 DoubleBed dupe
  • XX
  • XX
  • Premier Room, 1 Double Bed
  • Premier Room, 1 King Bed
  • Premier Room, 2 Double Beds, City View
  • Skyline King
  • XXX
  • XXX
  • xOne King Bed Corner
  • Executive Suite, 1 King Bed, Tower
  • Suite, 1 King Bed, Corner
  • Tower Double 2 Queen Beds
  • 0B
  • Tower King
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 2 Double Beds, View (Skyline)
  • Premier Room, 1 King Bed, View (Skyline)
  • Room, 1 King Bed, View, Corner (Cathedral View)
  • Luxury Room, 2 Double Beds, Tower
  • Luxury Room, 1 King Bed, Tower
  • Superior Room, 2 Double Beds
  • Room, 2 Double Beds, View (Cathedral View)
  • Superior Room, 1 King Bed
  • Room, 1 King Bed, View (Cathedral View)
  • Suite, 1 King Bed, Corner (Towers Corner)
  • Standard Room
  • Suite, 1 Bedroom, Tower
  • Deluxe Suite, 1 Bedroom
  • Deluxe Suite, 1 Bedroom, Corner

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors


  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Babysitting/childcare *


  • Pets allowed (dogs only) *


  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *



  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club
  • Steam room
Working away
  • Business center
  • Conference space
  • Meeting rooms 30
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built 1981
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Lotte New York Palace’s small print

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50 per stay

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 125 per pet, per stay

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Lotte New York Palace


  • In Midtown
  • Rockefeller Center - 5 min walk
  • Barney's - 10 min walk
  • Grand Central Terminal - 11 min walk
  • Chrysler Building - 11 min walk
  • Bloomingdale's - 12 min walk
  • New York Public Library - 15 min walk
  • Broadway - 16 min walk

Getting around

  • New York, NY (LGA-LaGuardia) - 19 min drive
  • Teterboro, NJ (TEB) - 26 min drive
  • New York, NY (JFK-John F. Kennedy Intl.) - 28 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 31 min drive
  • Caldwell, NJ (CDW-Essex County) - 36 min drive
  • Linden, NJ (LDJ) - 38 min drive
  • New York Grand Central Terminal Station - 12 min walk
  • New York Penn Station - 30 min walk
  • New York World Trade Center Station - 17 min drive
  • Grand Central - 42 St. Station - 12 min walk
  • Times Sq. - 42 St. Station - 19 min walk
  • 34 St. - Penn Station - 29 min walk
  • Valet parking (surcharge)

Recent reviews

Superb 9.2 From 2,045 reviews

Lotte New York Palace
Very Good8.0
Great Central location 1 block from fifth Ave
We chose this hotel based on a recommendation from a family member. The hotel is located 1 block from fifth avenue and lots of restaurants. We could not fault the location, it was close to everything and central. The room was very spacious and had everything we needed. Housekeeping was a bit disappointing. Some days we weren't left the full set of towels which was strange. During a 6 day stay this happened twice. e Also had to request a fridge as the mini bar has sensors so it was impossible to store anything in it. The concierge recommended us 2 bars in the east village, after a 15 minute taxi journey we got there and they were both closed. You can imagine how annoyed we were. Overall I would stay here again based on location and the size of the room. The shower was terrible and not what you would expect from a 4 star hotel.
A Traveller, ie6 night romance trip
Lotte New York Palace
A palace not just in name !
Excellent as always ... Keep returning because it ticks all the boxes
Leo, ie8 night romance trip
Lotte New York Palace
Fantastic hotel
Magnificent stay in the New York Palace , definitely my favourite hotel to date in NY. I kindly asked for a room with city view to surprise my girlfriend who didn't know what hotel we were going to be staying in, she thought we were staying in another hotel but wanted to surprise her with this hotel plus she's a massive "Gossip Girl" fan.. Not only did the hotel staff give me a city view, they upgraded my room too and put me on the 36th floor.. Great hotel that has left a great impression. I'll be back New York Palace
Anthony, ie4 night romance trip
Lotte New York Palace
Vaccuum needed every day!
Love the location but the front desk staff could use a bit more of a friendly attitude! Room could have been cleaned better and I am focusing on then carpeting...
Jean-Pierre, ie6 night trip
Lotte New York Palace
Our room had a million dollar view of St. Patrick's Cathedral. It was an unexpected gift to view this iconic NYC landmark in the changing light from evening to early morning and noon. A visit we will remember.
A Traveller, us1 night trip

See all reviews

Lotte New York Palace

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