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All properties in New York, New York, United States of America

Lotte New York Palace

Luxury hotel with spa, near 5th Avenue

From
€807

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  • Outdoor Spa Tub
  • Suite, 2 Bedrooms, Tower (Corner) - Living Area
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455 Madison Ave, New York, 10022, NY, United States of America
9.0.Superb.
  • Great location but room run down and needs investment Bars lacking atmosphere also

    Oct 30, 2019

  • We really had a great time!!! Hotel is perfect in any aspect. Great location, spacious…

    May 20, 2019

See all 966 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Safe
Dining options
  • Parking available
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 909 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • WiFi in the lobby

What’s around

  • In Midtown
  • 5th Avenue - 1 min walk
  • Rockefeller Center - 5 min walk
  • Grand Central Terminal - 10 min walk
  • Central Park - 10 min walk
  • Times Square - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Executive Suite, 1 King Bed, Tower
  • Skyline Cathedral View Two Double Beds
  • Skyline Cathedral View King
  • Palace Studio Suite King
  • Room, 2 Double Beds, Tower
  • Room, 1 King Bed, Tower
  • Superior Room, 2 Double Beds
  • Room, 2 Double Beds (Cathedral View)
  • Superior Room, 1 King Bed
  • Room, 1 King Bed (Cathedral View)
  • Suite, 1 King Bed, Tower (Corner)
  • Suite, 1 King Bed, Tower (1 Bedroom)
  • Suite, 1 Bedroom (Palace, King)
  • Signature Suite, 1 King Bed (Palace)
  • Premier Room, 1 King Bed, Accessible
  • Premier Room, 2 Double Beds, Accessible (Skyline)
  • Room, 1 King Bed, Accessible (Cathedral View)
  • Room, 2 Double Beds, Accessible (Cathedral View)
  • Superior Room, 1 King Bed, Accessible
  • Superior Room, 2 Double Beds, Accessible
  • Room, 2 Queen Beds, Accessible, Tower
  • Suite, 1 King Bed, Accessible, Tower (Corner)
  • Signature Suite, 1 King Bed, Accessible (Palace)
  • Room, 1 King Bed, Accessible, Tower
  • Executive Suite, 1 King Bed, Accessible, Tower
  • Executive Studio, 2 Queen Beds, Tower
  • Suite, Accessible, Tower (Corner with Pantry)
  • Suite, Tower (Corner with Pantry)
  • Family Suite (Palace, King and Two Doubles)
  • Family Suite (Palace, 2 Kings)
  • Suite, 2 Bedrooms, Tower (Corner)

What’s around

Landmarks

  • In Midtown
  • 5th Avenue - 1 min walk
  • Rockefeller Center - 5 min walk
  • Grand Central Terminal - 10 min walk
  • Central Park - 10 min walk
  • Times Square - 12 min walk
  • Broadway - 15 min walk
  • Empire State Building - 20 min walk
  • Madison Square Garden - 31 min walk
  • One World Trade Center - 4.8 mi / 7.8 km
  • Statue of Liberty - 9.8 mi / 15.8 km

Getting around

  • LaGuardia Airport (LGA) - 12 min drive
  • John F. Kennedy International Airport (JFK) - 21 min drive
  • Liberty Intl. Airport (EWR) - 21 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 4 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Grand Central - 42 St. Station - 10 min walk
  • New York W 32nd St. Station - 25 min walk
  • Penn Station - 4 min drive
  • 51 St. Station - 5 min walk
  • Lexington Av.-53 St. Station - 7 min walk
  • 47 - 50 Sts - Rockefeller Center Station - 9 min walk
Profile: Midtown East

Profile: Midtown East

Midtown East - Grand Central is where you'll find some of New York City’s most influential sights. Sample some international restaurants before beginning your sightseeing tour at Bryant Park. Head north for family festivities at Rockefeller Center.

From seasonal traditions and summertime entertainment to popular daytime television and historic buildings, it’s easy to spend an entire day at Rockefeller Center. Don’t miss the beautiful St. Paul’s Cathedral or the stunning Chrysler Building; and finally, no visit to Midtown East - Grand Central is complete without a photo at the United Nations Headquarters and walk through Grand Central Terminal.

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455 Madison Ave, New York, 10022, NY, United States of America

At a glance

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (USD 65 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club
  • Steam room

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1981
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • Plasma TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

Dining

Gold Room - Onsite restaurant.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)
  • WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)
  • Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)
  • Breakfast costs between USD 24 and USD 100 per person (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Childcare is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of USD 125 per pet, per stay
  • Service animals exempt from fees

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 65 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • Lotte New York Palace Hotel
  • Lotte New York Palace New York
  • Lotte New York Palace Hotel New York
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Lotte New York Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 65 per day.
  • Yes, dogs are welcome. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - 2 AM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Gold Room offers American cuisine. Nearby restaurants include Empellón (3-min walk), Burger Heaven (3-min walk), and The Grill (4-min walk).
  • No, this hotel doesn't have a casino, but Resorts World Casino (20-min drive) is nearby.
  • Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a steam room and spa services. Lotte New York Palace also has a garden.
9.0.Superb.
  • 10.0.Exceptional

    Excellent service!

    Such friendly service. Beautiful hotel. Amazing views of St. Patrick's Cathedral. So many workers so attentive to all of the guests. It was so appreciated...we will be back!

    CHRISTINA, 1 night trip, Dec 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful stay!

    Room service, cleaning lady and the front door man were phenomenal and very friendly and helpful! We really enjoyed our stay this weekend! Thanks so much for making our stay special.

    Erica, 3 night trip, Dec 23, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Very very tired hotel, no amenities in room, no acknowledgement it was our honeymoon. The breakfast was overpriced

    james, 4 night trip, Dec 18, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Kinda Sad

    We were so excited to stay at the Lotte, and it was beautiful. However, much of the outside was under construction, our curtains had mold on them and the toilet paper was ridiculous. It is such a classic beautiful place but mixed in to the iconic old school decor were these modern crystal and silver fixtures that just made you feel like you were staying at at Hampton Inn, when you were paying a lot of money to feel just a little bit special. Kind of disappointed.

    3 night family trip, Dec 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great stay.

    Great stay, but the suite was expensive for what you got. Lots of thick dust on the light fittings also. Shower was very poor. Excellent comfy bed.

    mark, 5 night trip, Dec 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place and safe

    Awesome place, easy parking, wish I took my New Corvette

    Vince, 1 night trip, Dec 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Best Hotel in Manhattan By Far

    We have previously stayed in 2 other hotels in Manhattan and have always liked the look of the Lotte as we have walked past. From the moment we walked into the lobby, the Lotte was everything we could wish for and more. You get a real sense of being in a high-end and luxurious hotel, backed up by friendly first class service. We were staying in NYC on my wife's Birthday and she was touched to receive a gift bag on arrival. The guy on reception was very welcoming and we were delighted to have our room upgraded to the top 39th floor, with a stunning view overlooking St Patrick's cathedral and the Rockefeller. The room itself was extremely well appointed, roomy and spotlessly clean. It is of course challenging to find any hotel room in NYC which is quiet, but ours seem to be the exception to this rule and we had no difficulty sleeping, no doubt helped by the queen sixed bed, luxurious Egyptian lined and wonderful pillows! The double sized shower was the most powerful we have ever experienced! The Lotte benefits from a stunning, sweeping staircase, along with luxurious dining rooms and a bar. We treated ourselves to breakfast on my wife's Birthday and, although very nice, my one and only criticism of the Lotte would be the price. US$9 for a small glass of orange juice does seem excessive by any standard! We would most definitely return to the Lotte for our future trips to NYC and can't recommend it highly enough. Well done to all the staff involved in making it so special.

    Chris, 5 night trip, Dec 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing. Very comfortable bed, pillows. Restaurant was great!

    Wilfred, 2 night family trip, Dec 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Our stay at the Palace was wonderful Everyone is so nice and helpful The hotel was so clean and decorated beautifully for the holidays. Very conveniently located. We love the palace we’ll be back

    Susan, 1 night trip, Nov 27, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    I booked through Hotels.com received a confirmation. Arrived at Lotte to be informed nothing was booked Receptionist wasn't very helpful and said she'd try and find a room for us but it seemed to be an effort for her as she want interested at all.

    N, 2 night business trip, Nov 23, 2021

    Verified Hotels.com guest review

See all 966 reviews