Holiday Inn San Jose-Aurola

Photo gallery for Holiday Inn San Jose-Aurola

Primary image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, minibar, in-room safe, desk

Overview of Holiday Inn San Jose-Aurola

Holiday Inn San Jose-Aurola

3.5 star property
Family-friendly hotel in San José with 3 restaurants and casino

8.0/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
5th Avenue and 5th Street, P O Box 7802-1000, San José, San Jose, 1000
Main amenities
  • Daily housekeeping
  • Casino
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • 24-hour business centre
  • Conference centre
  • 7 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of San José
  • Sabana Park - 12 min drive
  • National Stadium of Costa Rica - 20 min drive
  • Multiplaza Mall Escazu - 23 min drive
  • Ojo de Agua Spa Park - 30 min drive

Getting around

  • San Jose (SYQ-Tobias Bolanos Intl.) - 25 min drive
  • San Jose (SJO-Juan Santamaria Intl.) - 32 min drive
  • San Jose Atlantic Station - 10 min walk
  • San Jose Fercori Station - 12 min walk
  • San Jose Procuradiria Museum Station - 12 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Holiday Inn San Jose-Aurola

A great choice for a stay in San José, Holiday Inn San Jose-Aurola features a casino and offers an airport shuttle (available 24 hours) for CRC 30000 per vehicle. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at El Mirador " Formal Rest", one of 3 restaurants, which serves international cuisine and is open for dinner. Other features include a bar/lounge, a fitness centre and a snack bar/deli. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

English, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station pickup*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Off-site

  • Area shuttle*
  • Beach shuttle*
  • Shopping centre shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Discount at nearby fitness centre
  • Ecotours nearby
  • Golfing nearby

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (32292 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 1986
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Casino
  • 3 casino gaming tables
  • 30 casino slot machines

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Grab bar near toilet

Languages

  • English
  • German
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium digital channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

El Mirador " Formal Rest" – This fine-dining restaurant specialises in international cuisine and only serves dinner.
Tropicana Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
La Palma Bar – On-site bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between CRC 6500 and CRC 8200 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CRC 30000 per vehicle (one-way. Maximum occupancy 6)
  • Cruise ship terminal shuttle, ferry terminal shuttle and train station pick-up services are offered for an extra charge
  • Local area shuttle service to the beach, shopping centre and theme park is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 1 and 12 costs CRC 30000 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 5:30 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Food and beverage purchases at this property are subject to a 10% service charge.

Also known as

Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose
Holiday Inn San Jose-Aurola
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
San Jose Aurola San Jose
Holiday Inn San Jose Aurola
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San José
Holiday Inn San Jose Aurola an IHG Hotel
Holiday Inn San Jose-Aurola Hotel San José

Frequently asked questions

Overall score and ratings

8.0

Very good

8.5/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

7.9/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

7-night business trip
Verified Hotels.com guest review

4/10 Fair

Great hotel, Check the rusty shower handle!
Good note: The hotel is in a very safe area and within walking distance of many parks and museums. There is basement and secure above ground parking available. The staff are very attentive and helpful. Bad note: Check the shower grab bars! The handle broke off in my hand and I slipped landed on my shoulder. There was a lot of rust that came loose. Shower note: The hot water takes a long while to get flowing. Turn the handle all the way on and wait a minute or two. Once it was flowing straight up turned down the heat to bearable. Basement parking note: Accessible 24 hours when I stayed. It’s not well labeled on how to get there. After about 8 PM I took the elevator down to B1 and with help I found the basement parking lot. From the parking lot go past the desk and hug left until you reach the 3 elevator doors. Choose the lobby or else You need your key to access your floor. From the elevators choose B1 and hug right until you get to the lot.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mario, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service
It was a good experience. The hotel is located near several places of interest, the rooms are comfortable and the staff was very nice and respectful. The restaurant has a good menu and the service is great. The people on the front desk are always willing to help and answer all of your questions, and there are also several restaurants around there in case you want to go out for lunch or dinner.
Eliecer, 2-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Hotels.com guest review

8/10 Very good

For downtown San Jose, it’s the place to stay. Property is well maintained and clean. Staff work very hard and are polite and courteous.
robert, 1-night romance trip
Verified Orbitz guest review

6/10 Good

Brian, 7-night trip
Verified Expedia guest review

8/10 Very good

J, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Kim, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 1-night business trip
Verified Hotels.com guest review