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DoubleTree by Hilton Rochester, Rochester

3.5 stars3.5 stars
1111 Jefferson RdRochesterNY14623United States of America
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Good3.9 / 5
Room
Great room
Location
Great location
Service
Fantastic service
Food
Delicious food
112See all 112 Hotels.com reviews
From 721 reviewsTripAdvisor Traveller Rating

DoubleTree by Hilton Rochester, Rochester

from €149
  • One King Bed, Non-Smoking, Accessible
  • One King Bed, Non-Smoking, Roll In Shower
  • Standard, One King and One Sofa Bed
  • Standard, Two Double Beds
  • zz

At a glance

Key facts

Hotel size

  • This hotel has 249 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum guest age is 21
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle (available on request)

Parking

  • Free self parking

  • RV/bus/truck parking

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Other information

  • Smoke-free property

Also known as

  • DoubleTree Hilton Hotel Rochester
  • DoubleTree Hilton Rochester Hotel
  • DoubleTree Hilton Rochester
  • DoubleTree Rochester
  • Hilton DoubleTree Rochester
  • Hilton Rochester
  • Rochester DoubleTree
  • Rochester DoubleTree Hilton
  • Rochester Hilton
  • Strathallan Hotel Rochester

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Optional extras

Refrigerators are available for USD 10 per night

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of USD 14.95 per person (approximately)

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 10000
  • Conference space size (meters) - 900
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.

The Atrium Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

DoubleTree by Hilton Rochester, Rochester’s small print

Also known as

  • DoubleTree Hilton Hotel Rochester
  • DoubleTree Hilton Rochester Hotel
  • DoubleTree Hilton Rochester
  • DoubleTree Rochester
  • Hilton DoubleTree Rochester
  • Hilton Rochester
  • Rochester DoubleTree
  • Rochester DoubleTree Hilton
  • Rochester Hilton
  • Strathallan Hotel Rochester

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Optional extras

Refrigerators are available for USD 10 per night

Rollaway beds are available for an additional charge

Buffet breakfast is offered for an extra charge of USD 14.95 per person (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 112 reviews

DoubleTree by Hilton Rochester, Rochester
Poor1.0 / 5
Very disappointing
Hotel was dark. Pool area and dining room dark. Hotel was cold. Rooms were fine but hallways were cold. Pool was cold. Hot tub gone. It was like staying in a closed hotel. The only good thing was dinner. Food was surprisingly fantastic and bartender/ server and chef wetter great.
1 night family trip
DoubleTree by Hilton Rochester, Rochester
Excellent4.0 / 5
nice stay except for room service
The room was comfortable and clean. The staff was friendly. We enjoyed our stay except that room service messed up our order and we had to eat breakfast at different times, which didn't make us happy. We ordered room service so we could enjoy our breakfast together.
1 night romance trip
DoubleTree by Hilton Rochester, Rochester
Good3.0 / 5
Modern, but even numbered rooms may be noisy.
Hotel desk was friendly, service was nice. Room was clean and comfortable although bathroom grout kind of dirty. The big problem was noise. With an atrium design, even numbered rooms border the atrium. The bar is there and even after the bar closed, noisy guests' voices were echoing at my room. At 6 a.m., Muzak began. The manager was apologetic and sympathetic and advised I could have asked security to quiet down the atrium guests. It seems, though, that the design of the hotel lends itself to noise. Ask for an odd numbered room and you will enjoy this otherwise nice hotel.
1 night trip with friends
DoubleTree by Hilton Rochester, Rochester
Fair2.0 / 5
Remodeling in progress, but that was only half th.
The maid banged on the door at 9:00 for no apparent reason. When asked what she wanted, she said sorry.
1 night family trip
DoubleTree by Hilton Rochester, Rochester
Outstanding5.0 / 5
The staff at the hotel is first class in every way. Hotel is under partial construction which isn't great. The staff goes above and beyond to make you forget about the minor construction inconvenience.
1 night business trip

See all reviews

DoubleTree by Hilton Rochester, Rochester

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