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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

HS HOTSSON Smart Acapulco

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Dry cleaning/laundry service
  • Elevator
  • Free WiFi
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670, Mexico

3.5-star beachfront hotel with pool bar, near Condesa Beach
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Dry cleaning/laundry service
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Went for 3 nights had two rooms with a parcial ocean view room .. the room floor was…Mar 12, 2021
  • Great location and good value for money. Beds a little uncomfortable - suprisingly soJan 13, 2021

HS HOTSSON Smart Acapulco

from €60
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

What’s around HS HOTSSON Smart Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Icacos Beach - 19 min walk
  • Parque Papagayo - 22 min walk
  • El Rollo Acapulco - 39 min walk
  • Plaza Bahia - 2 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (MXN 125 per night)

  • Onsite valet parking (MXN 125 per night)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Onsite carport

Offsite

  • Area shuttle*

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1982
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

HS HOTSSON Smart Acapulco’s small print

Also known as

  • Gran Plaza Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Hotel Acapulco
  • HS HOTSSON Smart Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Hotel
  • HS HOTSSON Smart Acapulco Acapulco
  • HS HOTSSON Smart Acapulco Hotel Acapulco

Policies

Outside food and drink are not permitted on the premises.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Self parking costs MXN 125 per night

Valet parking costs MXN 125 per night

Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for HS HOTSSON Smart Acapulco

  • Does HS HOTSSON Smart Acapulco offer free cancellation for a full refund?
    Yes, HS HOTSSON Smart Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at HS HOTSSON Smart Acapulco?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at HS HOTSSON Smart Acapulco?
    Yes. Self parking costs MXN 125 per night. Valet parking costs MXN 125 per night. Parking spots may be limited.
  • Is there a pool at HS HOTSSON Smart Acapulco?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at HS HOTSSON Smart Acapulco?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at HS HOTSSON Smart Acapulco?
    You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Are there restaurants at or near HS HOTSSON Smart Acapulco?
    Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Fogon (4-min walk), Fisher's Acapulco (4-min walk), and Applebee's (5-min walk).
  • What is there to do at HS HOTSSON Smart Acapulco and nearby?
    Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center. HS HOTSSON Smart Acapulco also has access to a nearby outdoor pool.

Recent reviews

Very Good 8.0 From 689 reviews

Very Good 8.0
Some people than work in the hotel dosen't care about the customers. The matress so hard.
us1 night trip
Exceptional 10.0
Everything good!
Brian, us2 night family trip
Exceptional 10.0
Modern , beachfront hotel with more than one swimming pool, service and kitchen of the expected high end. Coffee shop in the front of the hotel was my favorite spot in the morning.
Stan, ca8 night romance trip
Exceptional 10.0
Great hotel with excellent customer service, food was good overall. It’s conveniently located close to many dining Options and shopping malls.
JAO, us4 night family trip
Fair 4.0
No me gusto que tuve q pagar por estacionamiento No me gusto que solo un dia abia buffet con aire acondicionado No me gusto q la comida era limitada No me gusto q no me quisieron cambiar de cuarto por que la puerta no cerraba bien
Eugenio, us3 night romance trip
Very Good 8.0
Beaches, pool ares, bathroom are very clean. what i didnt like is the construction noise next building all day long including weekends.
Cardiel, us6 night trip
Exceptional 10.0
Hotel is great very close to everything, stores, Restaurants, Markets and Bars
CesarAndrade, us1 night family trip
Exceptional 10.0
Service was outstanding, food was very good, our jr suite was clean and it had everything we needed. I like everything except the lack of common sense of some staff who requested the use of the muzzle on pool and beach areas.
Alicia, us4 night family trip
Fair 4.0
el horario de la alberca es muy limitado por la noche, hubo mucha gente en tiempo de COVID había más del porcentaje de personas permitido, eso hizo que los espacios de sana distancia no se respetaran.
Lea, mx3 night family trip
Good 6.0
Average Acapulco
Was a very old the reception staff were not very helpful we arrived at 12 and he said we could have an early check-in all-inclusive we could get any drinks until 3 pm. This hotel is run by accountants because they check every single drink you have and give you a ticket whereas most all-inclusive Hotels are more relaxed and let you check-in and use the facilities immediately. Also didn’t have any restaurant with a view of the sea There are a lot better hotels in Acapulco for the same money or less
Tim, gb1 night family trip

HS HOTSSON Smart Acapulco