Tri Hotel Canela

Photo gallery for Tri Hotel Canela

Primary image
Indoor pool
Indoor pool
Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, laptop workspace

Overview of Tri Hotel Canela

Tri Hotel Canela

3.5 star property
Family-friendly hotel in Vila Suzana with indoor pool and restaurant

9.0/10 Superb

486 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
Rua Jose Pedro Piva 220, Canela, RS, 95680-000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Free children's club
  • Fitness centre
  • Children's pool
  • Room service
  • Conference centre
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Vila Suzana
  • Gramado Covered Street - 16 min drive
  • Mini Mundo - 19 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 112 min drive

About this property

Tri Hotel Canela

Bring the kids when you stay at Tri Hotel Canela in Canela and they can enjoy the free kids' club. After splashing around at the indoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a fitness centre, a children's pool and a snack bar/deli. Fellow travellers say great things about the helpful staff and location.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 172 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Children's games
  • Toys

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Arcade/games room

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 2.15 per accommodation, per night

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 50 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Vestena Hotel Canela
Tri Hotel Canela Hotel
Tri Hotel Canela Canela
Tri Hotel Canela Hotel Canela

Frequently asked questions

Overall score and ratings

9.0

Superb

8.9/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Pretty good.
The location and the breakfast are the best things about the hotel.
Marília, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Abaixo do que esperavamos
Não foi como imaginamos quando vimos as fotos. O cafe da manhã era muito fraco, apesar de muitos itens não eram de qualidade. Pão frances amanhecido todos os dias, muita bagunça nas mesas. No nosso quarto não pegava wi fi e quando veio alguem olhar no quarto so confirmou que realmente estava ruim e foi embora sem falar mais nada. Achei pouco seguro o estacionamento pois qualquer um pegava um selo na entrada da cancela e poderia acessar livremente o hotel.
Eric, 3-night family trip
Verified Hotels.com guest review

6/10 Good

O café da manhã e muito bom, porém a estrutura do hotel está muito velha, deveria ter uma reforma urgente.
IGOR, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantástico
Ótima estrutura, funcionários muito educados e atenciosos, pet friendly... Solicitamos banheira e berço para nosso baby, e prontamente forneceram...
Diego, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Funcionários muito Simpáticos e prestativos
Cristiane, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Emiliana, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Hotel possui muito potencial, porém precisa de uma reforma urgente.
Marcelo Augusto, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andrei, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

LEANDRO SENA GOMES, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ótimo hotel
Estadia muito boa, atendeu todas expectativas
Lafaiete Everardi, 3-night trip
Verified Hotels.com guest review