To pay £100 for a private room with private bathroom in a youth hostel, and for that, only receiving a quick email explaining that there will be probably no staff at arrival time (while Hotels.com mentions until 7pm) but that you can pass and visit thrz tourist center ..between 3 and 5pm !!!
At the end, no code supplied for your private room. Other guests on site saying that they did not see any staff for the last 2 days except the cleaning person.
Emergency numbers given online and onsite : 0 answer !
Hotels.com support : 0..just good enough to make your call lasting as long as possible.
Finally found a dormitory open and slept in it but with not door code so were always afraid that the door could get closed .
Terrible service from the hostel. Self checking needs a minimum experience...they have none.
Hotels.com : thanks for the travel I don't know where thanks to your online support ..but not a better service than the hotel.