The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
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Overview of The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4-star property
4-star beachfront resort with spa, near La Isla Shopping Mall

9.0/10 Superb

1,002 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
KM. 12.5 Blvd Kukulcan, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools and 4 spa tubs
  • Breakfast available
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Children's pool
  • Waterslide
  • Swim-up bar
Feel at home
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Cookware, dishware and utensils
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 2 min walk
  • Cancun Convention Center - 3 min drive
  • Tortuga Beach - 7 min drive
  • Turtle Beach - 16 min drive
  • Delfines Beach - 9 min drive
  • Puerto Cancun Marina Town Center - 19 min drive
  • Ultramar Ferry Puerto Juárez - 27 min drive
  • Cancun Mall - 35 min drive
  • Norte Beach - 115 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

About this property

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4-star eco-friendly resort in the heart of Zona Hotelera
La Isla Shopping Mall is located near The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, which provides a swim-up bar, a terrace and shopping on site. With a white sand beach, beachfront dining and beach massages, this resort is the perfect place to soak up some sun. Treat yourself to a Swedish massage, a body treatment or a facial at the on-site spa. Enjoy local and international cuisine, ocean views, and al fresco dining at the two on-site restaurants. Enjoy the 24-hour gym, as well as activities, such as basketball and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as mini golf and a coffee shop/cafe.
Other perks at this resort include:
  • 4 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), 2 outdoor tennis courts and a 24-hour front desk
  • Concierge services, tour/ticket information and smoke-free property
  • Guest reviews say great things about the proximity to shopping
Room features
All 580 rooms have comforts, such as jetted bathtubs and premium bedding, in addition to perks, such as climate-controlled air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Sofa beds and free cots/infant beds
  • Bathrooms with jetted baths and free toiletries
  • LCD TVs with cable channels and DVD players
  • Balconies, fridges and dishwashers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 580 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Mini golf
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Tennis
  • Basketball
  • Volleyball
  • Mini golf
  • Shopping
  • Golf lessons nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (608 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Beach sunloungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2007
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 4 outdoor pools
  • Full-service spa
  • 4 hot tubs
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Phone accessibility kit
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Blackout curtains
  • Double sofa bed
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Jetted bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Stovetop
  • Cookware, dishes and utensils
  • Dishwasher

More

  • In-room safe
  • Connecting/adjoining rooms available
  • Cleaning supplies

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Oceano – Overlooking the ocean and garden, this restaurant specialises in local and international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Viento – This beachfront restaurant specialises in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Duna Sports Bar – Overlooking the pool, this bar specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Tierra Market – On-site café. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 420.00 per person (approximately)

Renovations and closures

The property will be renovating from 25 April 2022 to 10 December 2022 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the resort will make every effort to minimise noise and disturbance.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-out is available.

On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Westin Lagunamar Ocean Villas Cancun
Westin Lagunamar Ocean Resort Villas Cancun
Westin Lagunamar Ocean Resort Villas
Westin Lagunamar Ocean Villas
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Spa Cancun
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun

Frequently asked questions

Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offer free cancellation for a full refund?
Yes, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun on 21 October 2022 start from €300, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
This property confirms that on-site COVID-19 testing (antigen/rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
You can check in from 4:00 PM - anytime. Check-out time is 10 AM. Contactless check-out is available.
Is there an on-site casino at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
No, this resort doesn't have a casino, but PlayCity Casino (12-min drive) and Royal Yak Casino and Sports Book (13-min drive) are both nearby.
What is there to do at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. The Westin Lagunamar Ocean Resort Villas & Spa, Cancun also has 4 outdoor pools and a 24-hour fitness centre, as well as a garden.
Are there restaurants at or near The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, there are 2 on-site restaurants, featuring al fresco dining, local and international cuisine and garden views. Nearby restaurants include Hooters (4-min walk), Tacun (11-min walk) and Mole (2.6 mi).
Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Westin Lagunamar Ocean Resort Villas & Spa, Cancun like?
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is located on the waterfront in Zona Hotelera, a short 2-minute walk from La Isla Shopping Mall and 4 minutes' walk from Costa Occidental de Isla Mujeres National Park. Travellers say that the resort is in a great location.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.0/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Shana, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay! Service was amazing, and the pool was beautiful and clean.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Summer vacation
Stay was good….lobby personal great service but rest of employees not so friendly overall we give this hotel a 3.5 star rate
Marco, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay.
The hotel is amazing. It has 4 restaurants and 3 pools. The buffet has a different menu everyday. The food and drinks were great and the service was amazing. The hotel has its own transportation service called The One that operates inside the hotel. They can pick you up and drop you off at the airport. They offer currency exchange and they have a "grocery store" thar offers a variety of foods. And they serve starbucks coffee. We went on a family vacation with a 3 yo and a 10 month old and they offer cribs at no extra charge and a child friendly menu. Its worth every dollar spent!
Karina, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful pool. Expensive beverages and food
Rosa Elena, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Gilberto S, 5-night trip
Verified Expedia guest review

10/10 Exceptional

second time to property other than sea weed at the beach everything was fine
Yasmeen, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Outstanding staff, Very clean and relaxing
Sylvester, 1-night romance trip
Verified Expedia guest review