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Sheraton Santiago Hotel and Convention Center, Santiago

4.5 stars
Ave Santa Maria 1742SantiagoRegion Metropolitana1742Chile, 01 65 69 437
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  • Santiago (SCL-Arturo Merino Benitez) 19-min drive; 13.5 miles/21.7 km
  • Santiago Central Station 16-min drive; 6.1 miles/9.8 km
  • Pedro de Valdivia Station 12-min walk; 0.6 miles/0.9 km
  • Manuel Montt Station 17-min walk; 0.8 miles/1.3 km
  • Los Leones Station 18-min walk; 0.8 miles/1.4 km
  • Self parking (surcharge)
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
Good3.8 / 5
Amenities
Great amenities
Location
Great location
Pool
Great pool
Cleanliness
Could use a good cleaning
35See all 35 Hotels.com reviews
From 943 reviewsTripAdvisor Traveller Rating

Sheraton Santiago Hotel and Convention Center, Santiago

Hotel Info: 01 65 69 441

from €177
  • Classic Room
  • Classic Room
  • Junior Suite
  • Club Room, View
  • Classic Room, View
  • Club Floor

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service dogs only)

  • Pets allowed *

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Offsite

  • Area shuttle within 50 km *

Other information

  • Smoke-free property

Also known as

  • Hotel Sheraton Santiago
  • Santiago Sheraton
  • Santiago Sheraton Hotel
  • Sheraton Hotel Santiago
  • Sheraton Santiago
  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel Santiago

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Self parking costs CLP 13000 per day

Rollaway beds are available for CLP 33.785 per stay

Buffet breakfast is offered for an extra charge of CLP 9.652 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 50000 per pet, per day

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7240 per day (rates may vary)

WiFi is available in public areas for CLP 7240 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for CLP 7240 per day (rates may vary)

High-speed Internet access (wired) is available in public areas for CLP 7240 per day (rates may vary)

Area shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Outdoor seasonal pool
  • Ski-in/ski-out access
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Outdoor pool
  • Steam room
  • Children's pool
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 15
  • Conference space
  • Conference space size (feet) - 7575
  • Conference space size (meters) - 704
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has massage/treatment rooms.

Dining

El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.

El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered.

El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby

Sheraton Santiago Hotel and Convention Center, Santiago’s small print

Also known as

  • Hotel Sheraton Santiago
  • Santiago Sheraton
  • Santiago Sheraton Hotel
  • Sheraton Hotel Santiago
  • Sheraton Santiago
  • Sheraton Santiago Hotel
  • Sheraton Santiago Hotel Santiago

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • The national sales tax (19%) is charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Self parking costs CLP 13000 per day

Rollaway beds are available for CLP 33.785 per stay

Buffet breakfast is offered for an extra charge of CLP 9.652 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of CLP 50000 per pet, per day

Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)

WiFi is available in guestrooms for CLP 7240 per day (rates may vary)

WiFi is available in public areas for CLP 7240 per day (rates may vary)

High-speed Internet access (wired) is available in guestrooms for CLP 7240 per day (rates may vary)

High-speed Internet access (wired) is available in public areas for CLP 7240 per day (rates may vary)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 35 reviews

Sheraton Santiago Hotel and Convention Center, Santiago
Outstanding5.0 / 5
Excellent
The service was excellent, the room was very clean and comfortable. The A/C wasn't working but they fixed it immediately. The breakfast was very good. I will definitely stay here next time
4 night business trip
Sheraton Santiago Hotel and Convention Center, Santiago
Outstanding5.0 / 5
Loved my stay
Everywhere I went, staff was attentive, courteous and eager to assist if I asked. They were all quick and efficient and spoke fluent English. The decor of the hotel was beautiful there were many things to do to entertain myself. The only thing slightly negative was the faint whizz from the highway in front of the hotel. Stayed on the 7th floor with a beautiful view of the Andes and city. Perhaps ask for a room on a hire level.
7 night family trip
Sheraton Santiago Hotel and Convention Center, Santiago
Fair2.0 / 5
Bad experience-sewage water and smell in bathroom
My wife and I stayed at the Sheraton for two nights at the tail end of a South American trip. We had a uniquely bad experience, so this is unlikely to occur for most guests, but it's worth mentioning. Our bad experience was due to a drainage problem in our hotel room bathroom. There is a drain on the bathroom floor, separate from the shower drain, probably for any overflow water. We came back from being out all day to find standing sewage water on the bathroom floor and a very strong sewage smell in our room. It was disgusting and the smell had gotten onto our clothes in the room. The hotel moved us to another room right away and sent someone with a luggage cart to help with our bags. However, after an hour in the second room, we had the same sewage smell problem as the first. We had the hotel maintenance staff visit us both times to try and fix the problem, but there was nothing they could do. After moving into the second room, There were no other rooms to move into, so we had to deal with the smell during our stay. We asked several members of the hotel staff if this happens frequently and they said yes, which was really the most disappointing part of it, that the issue wasn't being addressed. The rest of the hotel amenities are nice - there's a very nice pool area, the restaurant had a nice breakfast buffet and the rooms were clean and modern otherwise.
2 night romance trip
Sheraton Santiago Hotel and Convention Center, Santiago
Outstanding5.0 / 5
Great experience
hotel was excellent. Great service. Wonderful food and lovely pool
1 night trip
Sheraton Santiago Hotel and Convention Center, Santiago
Good3.0 / 5
Sheraton Santiago Hotel and Convention Center
Nice location but the property is in need of some up dating. Pros: Location Breakfast Hotel staff Cons: Rooms in need of updating. Carpet, furniture, bathrooms worn/dirty. Bar/lounge area furniture worn/dirty
1 night romance trip

See all reviews

Sheraton Santiago Hotel and Convention Center, Santiago

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