6/10 Good
27 October 2022
Pros: lovely modern hotel with a nice view. The lady that served fried eggs in the morning was very pleasant as was female security at the gate to the property. Housekeeping was good.
Cons: food was bland and repetitive, no towels or personnel at towel shack, many staff scrolling on their cell phones. Lifeguard did not notice a child drowning and a hotel guest jumped in clothed to save her. He got her to safety and the lifeguard never even looked up from his phone. Waterpark only has limited slides operating, female pool bathroom had 3 stalls. 3 were locked the whole time and the only one that was unlocked did not have a working lock. 1 female reception staff member had a very bad attitude.
This resort has the potential to be amazing, but management is missing the ball. We've been to many all inclusives in Mexico and the carribean and this one can not compare to their level of professionalism and service.
Estela
Estela, 8-night family trip
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