Does Quay Apartments Clarence House offer free cancellation for a full refund?

Yes, Quay Apartments Clarence House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Quay Apartments Clarence House?

Yes. Self-parking costs GBP 8 per day.

What are the check-in and check-out times at Quay Apartments Clarence House?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. There's a charge of GBP 10 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 15 (subject to availability). Express check-in and check-out and contactless check-out are available.

What is there to do at Quay Apartments Clarence House and nearby?

Recommended spots to visit include Friars Walk Newport (10-min walk) and Newport Docks (2.1 mi), along with University of Wales-Newport (3.1 mi) and Tredegar House (3.9 mi).

Does Quay Apartments Clarence House have a kitchen or kitchenette?

Yes, there is a kitchenette, which also includes a stovetop, an oven and a dishwasher.

What's the area around Quay Apartments Clarence House like?

Quay Apartments Clarence House is a short 10-minute walk from Newport (XNE-Newport Train Station) and 6 minutes' walk from Rodney Parade.

Quay Apartments Clarence House in Cardiff

10/10 Exceptional

1 Jun 2024

Secure, nice location, friendly reception staff, clean

Joseph, 1-night trip

10/10 Exceptional

5 Aug 2025

Lovely

Esther, 2-night trip

10/10 Exceptional

21 Nov 2024

Staff was kind and helpful. Spacing and enough kitchen facilities for cooking.

Yee fun, 1-night trip

10/10 Exceptional

17 Jun 2023

Always feel right at home when I'm staying here. Nice to have the use of a full kitchen when travelling, and laundry facilities for that matter. The guys here always go out of their way to make you feel welcome and address any issues/requests. Would definitely come back if in the area again.

Laura, 1-night trip

10/10 Exceptional

19 Jun 2024

Large rooms and beds, convenient location and quiet. Good kitchen area with excellent range of accessories. Minor critism re:condition of pots/pans.

christine, 2-night trip

10/10 Exceptional

1 Jan 2025

Amazing! They're so helpful, kind, and friendly. They gave us a 2-bed room which were very clean without any issue. Everything was awesome! Wow! Thanks for such a great service and made our new year sweet!

hossein, 1-night trip

10/10 Exceptional

13 Mar 2025

Nice spacious apartments but a little cold. They do have heaters if you can work out how to use them. But other than that had a nice stay.

10/10 Exceptional

15 Dec 2024

Very clean

When arriving there was a car park available £5 for the night - was just around the corner Wasn’t expecting the space to be so well presented Great to have a kitchen Good location Easy walking distance to restaurants and shopping centre Reasonable price for the area

Emily, 1-night trip

10/10 Exceptional

8 Oct 2025

Friendly, simple check -in. Easy parking in multistory just behind which can be added to the room. Great TV, good shower and comfy bed. Roomy flat with good equipment level in the kitchen. Some welcome gifts too (tea, coffee, sugar, washing up liquid and tea towels) which were very welcome. Mini supermarket located just below too.

Andrew, 2-night trip

2/10 Poor

18 Sept 2025

Disgusting

Booked this for a colleague who had to leave the apartment due to its cleanliness. Broken taps, unsafe area. Avoid!!

Christopher, 2-night trip

8/10 Very good

2 Aug 2025

Visit to Cardiff

We chose an apartment over a hotel as we have various food allergies. So much easier to prep our own food. Apartment was clean and had everything we needed for the planned short stay. My only feedback would be around the air con. Living room housed a large external vented system, which did the job but was very loud. The bedroom had a small system, requiring water, which we found wasn’t large enough to really cool the room. On arrival the apartment was really hot and stuffy as these units were both off. Overall we had a good stay.

Nichola, 1-night trip

4/10 Fair

13 Jul 2025

Room too hot to stay in

The apartment is at the top of an office buikding and it smelt of smoke, the biggest issue was that the bedroom and bathroom appeared to have extrememly hot air blowing in from the building ventilation constantly and it was impossible to stay in there. Had to remove the mattresss to the living room floor as that had a mobile aur conditioner and makse it bearable.

1-night trip

6/10 Good

15 Jun 2025

Inside the apartment the couch was very old. Bed was good and kitchen was OK. It was clean but the area it is in.... not very good. There are two stored very close by where food can be pirchased.

Mark, 2-night trip

8/10 Very good

7 Apr 2025

I payed for 2 adults 1 child but when we got into the apartment there was only a double bed and a small sofa not suitable for sleeping

Luke, 2-night trip

8/10 Very good

13 Mar 2025

The Quay apartments are very good once inside. Well presented equipped, warm with a great TV, bed and shower. There's a couple of handy shops adjacent to the building which is very convenient. Initially finding the property and parking was tricky as no obvious signage. I initially parked my car in an adjacent street and used google maps to walk to the entrance (which is shared with another business). Once fond staff were very helpful and friendly. Parking is in a multi storey around the back of the property about 150m walk, so not too bad. Overall a good place to stay if the town centre location suits.

Andrew, 2-night trip

6/10 Good

28 Jan 2025

Hotel

The stay was good lovely apartment itself, but couple bits that could be better, it was very cold only 1 heater in the room worked so was really cold with the children, bathroom light should be on the outside not behind the door. The battery’s in the control for the tv wasn’t working properly. Flooring was freezing

Aiden, 1-night trip

8/10 Very good

26 Jan 2025

Excellent two bed apartment, clean, modern and great value. Lovely staff and easy parking.

Denis, 1-night trip

2/10 Poor

13 Jan 2025

The property paid no attention to my special requests on the Expedia page. I was given an apt on the 9th floor. The front desk staffer put me through Mohammed, the owner, during check-in. He directed me to speak to Anna, the head of housekeeping, the next day. My apt. had a view to the east where undesirable people parked their cars with their back lights on. My apt. was just a couple of doors down from Anna’s “office.” My door faced the hall’s door, which was slammed mercilessly throughout the day. Anna invited herself in when she came to see me. She told me their residents were wonderful people. She advised me to leave my door ajar when cooking. I wasn’t surprised when later, someone tried to break into the apt. Subsequently, Anna became a nuisance. There were also tapping, thumping, thudding and punches on the bedroom wall at all hours. No bathroom safety mat was provided for the slippery shower floor. The bathroom’s sink was leaky. In the kitchen, the oven was dirty with grease, the faucet’s top was loose falling off each use. The dishwasher would come all the way to the front and then to the floor while I loaded it, hurting me. The frying pan had its non-sticking interior all scratched off; there was a crust of grease on the bottom. Both the living room and the bedroom lamps triggered the alarm for spying devices in them. While checking out, the elevator reeked of cigarette smoke. I do deserve a partial refund for this nightmarish stay.

E.Regina Vieira de, 12-night trip

2/10 Poor

26 Dec 2024

On the day after my arrival, I had Ana, a staffer, come to my apartment. I told her I did not want or need housekeeping services, just a set of fresh bed linens, bath towels, kitchen towel and some supplies. Before she left, she advised me to leave the door ajar when cooking, so the fire alarm would not be triggered. Well, there is a large hood over the electric stove... Around 10:30 p.m., someone attempted to force the entrance door open, which I keep locked. I place door stoppers with light and sound alarms; those were triggered. The perpetrator left. Along with people slamming the door leading to the elevators, I was left with a very bad impression. The handle of the kitchen sink faucet is completely loose. So is the towel holder in the bathroom. The bottom board of the cabinet that holds the oven/stove and dishwasher fell to the floor. The dishwasher is also loose and comes all the way onto whoever opens its door; it is a health hazard. I am recording the issues mentioned here and I will send the video to the property owner/management. Sending anyone for repairs and/or maintenance while I am a guest is NOT acceptable to me. I should have been given an apartment in perfect living condition. There are three retail stores downstairs but they are overpriced. Their assortment and quality of products is lacking. Not to mention the characters that target you on the way from and to the hotel and also inside those stores. It doesn't feel one bit safe and it is unpleasant.

E.Regina Vieira de, 9-night trip

4/10 Fair

8 Sept 2024

Didnt like the fact i had to pay 5 pounds to park didnt tell me thst wen i booked 🙃 the apartment its self is good the bed was awful as wass just 2 singles put on a king bed vwey uncomfortable and the pillows were like stone's

Brad, 1-night trip

10/10 Exceptional

29 Jul 2024

My stay was fantastic, close to where I needed to go, the staff was friendly and helpful

Curtis, 3-night trip

2/10 Poor

27 Jul 2024

Great apartment shame about check in and parking.

Great apartment but hard to find and unfortunately poor lady on the front desk couldnt speak enpugh English to understand what I was saying. Miscommunication from then on. Need a bigger sign and prior warning the car park shutter is closed untill you ring to say you are there. Checking in should be easy not time consuming. Apartment is super clean and its a real shame the checkin was so poor. Would give 5 stars if this was improved.

Marianne, 1-night trip

10/10 Exceptional

15 Jul 2024

Clean, tidy, good location for walking to local restaurants. Convenient parking, ideal for a 1 night stay only criticism pillows too firm for our liking

mary, 1-night trip

10/10 Exceptional

28 Jun 2024

Amazing

holly, 1-night trip

8/10 Very good

31 May 2024

The place was spacious for our needs. It was worth the money, comfortable and had everything needed for a family of 4 to stay. The only thing is that the parking garage is completely unkempt. The windows to the place are dirty. It’s a high rise so understood that the window cleaners don’t come by too often but what would have been a beautiful view was tainted. Location is pretty good because you’ll be close to convenient stores and a bridge walk away from the restaurants and bars. There’s the river bank, which is not too flattering but the city has plenty of paved walkways along the river that is pretty nice. Overall a decent stay. The woman who works for the company was super nice, responsive and helpful. She let me borrow an iPhone charger!

Hang, 2-night trip

Quay Apartments Clarence House

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