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Level Seattle Downtown - South Lake Union

3.5 star property
Family-friendly hotel with outdoor pool, near Space Needle

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Level Seattle Downtown - South Lake Union

Indoor pool, outdoor pool, open open 24 hours a day, free pool cabanas
Exterior
Suite (Level, ADA)
Basketball court
Lobby sitting area
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Electric vehicle charging point
    Electric vehicle charging point
  • Parking available
    Parking available
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
Main amenities
  • Housekeeping (on request)
  • Indoor pool and outdoor pool
  • 2 hot tubs
  • Rooftop terrace
  • 24-hour health club
  • Sauna
  • Steam room
  • Self parking
  • Spa services
  • Massage/treatment rooms
  • 2 meeting rooms
  • Meeting rooms
For families
  • Playground on-site
  • Kitchen
  • Separate sitting area
  • Washer/dryer
  • Coffee/tea maker
  • Blackout curtains
The price is €265
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Executive Suite, 2 Bedrooms

Pillow-top beds, in-room safe, individually decorated

Executive Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Accessible

Pillow-top beds, in-room safe, individually decorated

Suite, 2 Bedrooms, Accessible

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible

Pillow-top beds, in-room safe, individually decorated

Suite, 1 Bedroom, Accessible

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom (Office)

Smart TV, ping pong

Deluxe Suite, 1 Bedroom (Office)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms (Sky Suite & Office)

Smart TV, ping pong

Suite, 3 Bedrooms (Sky Suite & Office)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • City view
  • Sleeps 7
  • 3 King Beds

View all photos for Executive Suite, 2 Bedrooms (Office)

Pillow-top beds, in-room safe, individually decorated

Executive Suite, 2 Bedrooms (Office)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • Sleeps 5
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms (Sky Home)

Pillow-top beds, in-room safe, individually decorated

Suite, 2 Bedrooms (Sky Home)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 102 sq m
  • City view
  • Sleeps 3
  • 2 King Beds

View all photos for Suite, 3 Bedrooms (Sky)

Pillow-top beds, in-room safe, individually decorated

Suite, 3 Bedrooms (Sky)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 121 sq m
  • City view
  • Sleeps 7
  • 1 Double Sofa Bed and 3 King Beds

View all photos for Executive Room, 3 Bedrooms

Pillow-top beds, in-room safe, individually decorated

Executive Room, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 93 sq m
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Bedrooms (Office)

Pillow-top beds, in-room safe, individually decorated

Executive Suite, 2 Bedrooms (Office)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 84 sq m
  • Sleeps 5
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Deluxe Suite, 2 Bedrooms

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 70 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 3 Bedrooms

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 88 sq m
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed

View all photos for Suite (Level, ADA)

Suite (Level, ADA)

Suite (Level, ADA)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Bedrooms

Pillow-top beds, in-room safe, individually decorated

Executive Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 78 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (Level)

Suite (Level)

Suite (Level)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
  • 49 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, individually decorated

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (ADA)

Pillow-top beds, in-room safe, individually decorated

Suite, 1 Bedroom (ADA)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 57 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (ADA)

Pillow-top beds, in-room safe, individually decorated

Suite, 2 Bedrooms (ADA)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 89 sq m
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 57 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom (Office)

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom (Office)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Pillow-top beds, in-room safe, individually decorated

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 65 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Sky)

Pillow-top beds, in-room safe, individually decorated

Suite, 2 Bedrooms (Sky)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
  • 111 sq m
  • City view
  • Sleeps 5
  • 1 Double Sofa Bed and 2 King Beds

Similar properties

Lobby

Hyatt Regency Seattle

Pet-friendly
Parking available
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (4549)
The price is €178
includes taxes & fees
29 Nov - 30 Nov
Hyatt Regency Seattle
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About the area

Map
110 BOREN AVENUE N., Seattle, WA, 98109

What's nearby

  • Washington State Convention Center - 12 min walk - 1.0 km
  • Space Needle - 15 min walk - 1.3 km
  • Pike Place Market - 16 min walk - 1.3 km
  • Seattle Center - 16 min walk - 1.4 km
  • Seattle Waterfront - 3 min drive - 1.8 km

Getting around

  • Seattle, WA (LKE-Lake Union Seaplane Base) - 6 min drive
  • Seattle, WA (BFI-Boeing Field) - 10 min drive
  • Seattle-Tacoma International Airport (SEA) - 20 min drive
  • Seattle Paine Field Intl. Airport (PAE) - 32 min drive
  • King Street Station - 9 min drive
  • Tukwila Station - 17 min drive
  • Edmonds Station - 27 min drive
  • Westlake Denny Wy Station - 4 min walk
  • Terry Av-Thomas St Station - 5 min walk
  • Westlake Thomas St Station - 7 min walk

Restaurants

  • ‪Altitude Sky Lounge - ‬5 min walk
  • ‪Shake Shack - ‬5 min walk
  • ‪45th Stop N Shop & Poke Bar - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬5 min walk
  • ‪Mendocino Farms - Westlake Ave - ‬5 min walk

About this property

Level Seattle Downtown - South Lake Union

Level Seattle Downtown - South Lake Union features a rooftop terrace and puts you within a 10-minute walk of Paramount Theatre. Guests can take a dip in the outdoor pool and indulge in spa services. An indoor pool and a 24-hour health club are offered, and in-room conveniences include washers/dryers and fridges. Fellow travellers say great things about the helpful staff and overall property condition. The property is only a short walk to public transportation: Westlake Denny Wy Station is 4 minutes and Terry Av-Thomas St Station is 5 minutes.

Languages

English

At a glance

Hotel size

  • 297 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 total)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Off-lead area available
  • Pet-grooming services offered

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (USD 35 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Gas grills
  • Water dispenser

Travelling with children

  • Playground
  • Children's games
  • Pool gate

What to do

  • Fitness classes
  • Yoga classes
  • Basketball
  • Rock climbing
  • Karaoke
  • Pool table
  • Ping pong

Working away

  • 2 meeting rooms
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Free pool cabanas
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Spa services
  • 2 hot tubs
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Locally owned and organised tours and activities
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Hand-held shower heads
  • Height-adjustable showerheads
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board
  • Washer and dryer
  • Laundry detergent

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Travel cot
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Shower/bath combination
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Full-sized fridge/freezer
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Cookware, dishes and utensils
  • Dishwasher
  • Ice maker
  • Paper towels

More

  • Housekeeping (on request)
  • In-room safe
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only
  • Cleaning supplies

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 28.93 per accommodation, per night
  • Resort fee inclusions:
    • Fitness centre access
    • In-room coffee
    • In-room safe
    • Pool access

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

  • Covered self-parking costs USD 35 per night

Pool, spa, & gym (if applicable)

  • Pool open 24 hours
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Noise-free guestrooms cannot be guaranteed.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Level Seattle Union Seattle
Level Seattle South Lake Union
Level Seattle Downtown South Lake Union
Level Seattle Downtown - South Lake Union Hotel
Level Seattle Downtown - South Lake Union Seattle
Level Seattle Downtown - South Lake Union Hotel Seattle

Frequently asked questions

Does Level Seattle Downtown - South Lake Union offer free cancellation for a full refund?
Yes, Level Seattle Downtown - South Lake Union does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Level Seattle Downtown - South Lake Union?
Yes, there's an indoor pool and an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Level Seattle Downtown - South Lake Union?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Level Seattle Downtown - South Lake Union?
Yes. Self-parking costs USD 35 per night. Electric car charging is available.
What are the check-in and check-out times at Level Seattle Downtown - South Lake Union?
Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Level Seattle Downtown - South Lake Union and nearby?
Have fun during the warmer months with activities such as rock climbing. Additional recreation on-site includes fitness classes, basketball and yoga. Soothe your senses in one of the 2 hot tubs or make use of other amenities, which include an outdoor pool and a 24-hour health club. Level Seattle Downtown - South Lake Union also has a sauna and an arcade.
Does Level Seattle Downtown - South Lake Union have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster and cookware.
Does Level Seattle Downtown - South Lake Union have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Level Seattle Downtown - South Lake Union like?
Level Seattle Downtown - South Lake Union is a short 4-minute walk from Westlake Denny Wy Station and 15 minutes' walk from Space Needle. Travellers say that the area is walkable and good for shopping.

Level Seattle Downtown - South Lake Union Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Great hotel
Very clean, and modern. Wish there was some kind of cafe or food on premise. Rooms were comfortable, dog area was convenient, location was convenient
Kelly, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Stacy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Krystal, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 6-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice property
Only stayed for one night, and weren't in the room for very long, but the property seemed very nice. Check-in was a breeze. When we arrived to our room, we immediately noticed a large puddle of water in the kitchen area coming from under the cabinets. We tried to call the front desk, but the in-room phones are more difficult to solve than a Rubik's Cube. Four tech-savvy millennials (two of which are software engineers) and we could never get the handset to work, but eventually were able to dial Guest Services via speaker phone on the base. We explained the situation, and the front desk agent stated that they would send up maintenance right away. After waiting for about 35 minutes, we were starting to run low on time before we had to leave for our dinner reservation, so I went down to the front desk, and spoke to a different agent. Re-explained the situation, and they offered to have us switch rooms, which we accepted. Didn't have any maintenance issues at the other room thankfully. When we got back to the room much later that evening, I had a difficult time going to sleep because the bed was quite uncomfortable (very very firm). My friends thought the beds were ok, and the sleeper sofa was also decent. I don't know that I would stay here again because of the bed, but if you like a firm mattress, then this might be for you. Location is good, just north of Downtown. ~20 minute walk to Pike Place or the Space Needle. Plenty of restaurants nearby, and easy I-5 access.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
Stayed here for a weekend trip, awesome spa with cold plunge, hot tub and sauna. Great gym facility as well. Beds were a bit firm but overall awesome stay.
Marcus, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The service level has been declining since last year as this is the 3rd time we stayed there.
Henry, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel and suites!
Overall it was a great stay. Pillows weren't great, so did not sleep well. Perhaps they had foam pillows but I did not request. Noce to have parking on-site but the rate was pretty high. Centrally located and a lot of amenities to enjoy. It was nice to have a full kitchen with most everything you need to prepare a meal. I'd stay again but bring my own pillow!
Angela, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
We were a group of 5 that stayed in a 2 bedroom suite. The room was nice and clean. The beds were comfy including the pull out sofa bed. We called guest services for extra blankets, towels and robes and they were prompt with the request. Check in was easy. The indoor pool, hot tub, and sauna is 24hrs which is a plus after returning from a baseball game.
Ashlee, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The location was great We had a check out time if 11:00 however house keeping entered our room at 9:00 so we vacated at 9:30. I found this upsetting we were still in bed !
Karen, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Pretty disappointed in this hotel….very costly with no customer service (tried numerous times to call front desk/guest services - no answer) - had 3 people checked in and only got enough towels, etc. for 2 people - had to beg for extra stuff on several instances. Do not recommend this hotel.
Jackson, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Erica, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We had a great stay and loved the ability to use the facilities (pools, hot tub, sauna, steam room and cold plunge). Nadine at the front desk was very friendly and helpful.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Han, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed 2nights after our cruise so we can check out Seattle. We were amazed with all the amenities in the hotel. We got the 2 bedroom suite and the place was huge, it had 2 bathrooms, a kitchen and living room. Close to an Asian grocery/food store and a short Uber ride to the downtown attractions. We enjoyed the pool/hot tub/cold plunge and steam/sauna. We were also able to use the karaoke room. We were already planning on bringing more family/friends back. The hotel accommodations are enough to keep everyone entertained.
Ana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kim, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel. Like the fact the kitchen has plates, utensils, etc. will definitely return.
Douglas, 1-night trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wish the room was taken care off daily like other hotels
Kris, 4-night trip with friends
Verified Hotels.com guest review