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Reviewed by a Hotels.com guest on Jan 10, 2013
Our stay was a pleasant experience. The hotel was nice, elegantly designed and staff available. A beautiful setting on the ocean. The room in the lagoon tower was spacious and newish and had a great view to the lagoon. We were given a room on the high floors like we asked. The balcony was clean and spacious.The white tilefloor in the room felt really fresh in comparison to the wornout stuffy carpets you usually see in other hotels. Even though we liked the hotel, there's always room for some improvement. The extra resort fee added on top of the already paid hotel felt like a rip off. This should be included in the price and payment when you book. The whole resort fee is a fake concept, for extra billing- it's like you would have a building-use-fee etc.. I've always used Hotels.com for the reason that they usually state the final price clearly. When with other sites you get additional costs& taxes all the time. This time though, I was dissappointed with hotels.com and the hotel to find the resort fee come up. Other minor details: The slidedoor to the bathroom left a large crack open to the room, so no privacy. Couldnt figure out how to get fridge working, but didnt bother to research it because of short stay; we got ice from hallway. Although the room in general was very clean, a few corners of floor could've been mopped more. That being said, white tile floors are demanding. Some stains on walltiles in bathroom and the switches needed wiping. But all in all a good hotel.